Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually

Role & Responsibilities:

Your duties may include but are not limited to:

• Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone

• Establish a good liaison with our client's customers while providing quotes or enrolling in various products

• Document necessary information, such as claim details, customer’s change of details, and other pertinent information

• Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.

• Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect

• Follow underwriting, Compliance and Regulatory requirements and corporate policies

• Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements

• Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform

• Manage other production related activities, such as complaints and escalations

• Handle inbound calls for multiple products with no prospecting or cold calling

• Complete mandatory licensure continuing education and other training sessions as appropriate

• Remain positioned and well informed of changes implemented that affect your work

Skills/Qualifications:

• 2 plus years of Amex Assurance or Insurance experience is required

• Must possess a 220 Property & Casualty or 20-44 Personal Lines insurance license or be willing to obtain one of these licenses

• Ability to become appointed/licensed as a non-resident agent in all applicable states

• Englishlanguage fluency required

• High school diploma or GED

• Solid computer, grammar, and multi-tasking skills

• Relationship builder who has passion for delivering exceptional service

• Excellent verbal, written and interpersonal communication skillsStrong customer service skills and the ability to de-escalate customer situations

• Demonstrates personal excellence by remaining positive in difficult situations

• Self-confident, optimistic and supports a team environment

• Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills

• Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations

• Ability to demonstrate initiative with minimal supervision to drive results

• Superior level of accuracy and attention to detail

• Strong proficiency in PC skills, including MS Word and Excel

• Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:

o Monday-Friday: 8:00am – 9:00pm ET

o Saturday-Sunday:10:00am-6:30pmET

Job AAC:

• Primary Location: Sunrise Florida

• Organization: Global Services

• Schedule: Full-time

• Job Band 25

Qualifications

Salary Range: $20.00 to $38.45 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Customer Service

Primary Location: US-Florida-Sunrise

Schedule Full-time

Req ID: 25014375