Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a part of our tech team in Digital Workplace, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that our colleagues will use to continue to support our customers. We'll support you with an open environment and learning culture to grow your career.

The Streaming Team manages various internal company events globally. This role will function as an event operation and CDN management subject matter expert (SME) within the Streaming Team. The role will operate live events, ensure availability and optimization of the Content Delivery Network (CDN), and provide technical oversight of key event origination locations. This role will also assist in the development of the tools & equipment standard, including design support and integration of hardware and software infrastructure required to run the streaming portfolio.

How will you make an impact in this role?

• Provide production and technical leadership in the execution of all phases of livestream event support

• Perform core technical duties to maintain active infrastructure implementations, new deployments and auxiliary technologies related to dynamic infrastructure platforms

• Develop and execute detailed test plans for new technology implementations

• Participate in troubleshooting event and platform related issues including, capacity and availability issues, moves/adds/changes, server software installation and configuration

• Provide Planning, Technical, and Operations support for live-streaming events and asynchronous video projects

• Support live events as streaming operator

• Deliver top-tier partnership to internal and external project stakeholders and team members

• Contribute to the creation of technical designs, implementation plans, and documentation records

• Utilize your working knowledge of industry trends to make recommendations for innovations in processes, systems, and infrastructure solutions

Minimum Qualifications:

• Minimum 7 years experience operating live and/or broadcast events

• Bachelor’s Degree in technology, related field, or equivalent experience

• Experience with various production systems and components required for video capture, audio capture, communication, recording, et al.

• Experience managing enterprise streaming platforms, videoconferencing, and virtual events tools

• Experience working with network, server, and information security fundamentals

• Expert knowledge of principles applicable to AV fundamentals such as audio signal path, routing, AVoIP, and NDI

• High proficiency user of MS Office Product Suite products including PowerPoint, Excel, Outlook

• Strong email and verbal communication competence

• Ability to remain calm in high-pressure situations

• Quick thinker; capable of changing course when necessary

• Familiarity with a variety of software video editing solutions, iMovie, Adobe Premiere, Final Cut Pro

• High capacity for multi-tasking – Ability to monitor and respond to multiple active windows at once; ability to track and communicate progress on multiple projects simultaneously

• Meticulous attention to detail

Range of Impact/Influence:

• Autonomy: Accountable to deliver quality and on-time work while working independently

• High visibility: Sr level leader exposure during the operation of events

Millions of customers depend on our infrastructure, we depend on you. The success of our entire company rests on our systems, networks, and people. Our Infrastructure engineers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So, if you’re an expert on infrastructure and know the value of supporting technology and the people who depend on it, build your career here.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25020867