Job Details

Senior Analyst, Global Lounge Partnerships

New York, NY, United States(Hybrid)

Job Description

The Global Lounge Experiences team is part of Travel & Lifestyle Services (TLS) within the US Consumer & Global Premium Services organization and is responsible for delivering best-in-class airport and lounge experiences for our global customer base.

The Sr. Analyst sits within the Global Lounge Collection (GLC) Partnerships team and is responsible for supporting the end-to-end management of key lounge partnerships (Priority Pass, Delta, Plaza Premium, Lufthansa, Swissport, P/S, CAVU). The Senior Analyst will support strategic initiatives, lead day to day benefit management and help unlock incremental value for both American Express and its partners through insights, governance, and cross-functional collaboration.

Responsibilities

• Lead day-to-day management of GLC lounge partnerships, ensuring consistent delivery of Card Member benefits and seamless partner experience; serve as a point of contact for lounge partners while coordinating closely with internal stakeholders (US/ICS/GNS Card Product, GBI, CEN) to drive alignment and timely communication.

• Own partner reporting and remittance processes, leveraging data and insights to identify opportunities that enhance value exchange and support mutual growth across GLC partnerships; proactively drive improvements to the end-to-end Card Member lounge experience.

• Oversee the development and ongoing management of Terms & Conditions and lounge access policies, partnering cross-functionally with Card Product, Legal, Compliance, Marketing, and Digital teams to ensure clarity, compliance, and optimal customer and partner experience.

• Collaborate with Global Lounge Benefit Marketing to deliver and maintain digital lounge content, ensuring accuracy, consistency, and alignment with GLC brand positioning.

• Act as a key liaison with Compliance and Control Management, owning end-to-end control execution and issue resolution while supporting third-party lifecycle management initiatives to strengthen the control environment.

• Support the Senior Manager on strategic initiatives, including contract renewals, new partnership development, and enhancements to the lounge value proposition.

Qualifications

• 2-3 years professional experience

• Strong ability to analyze and present information to drive business results

• Upbeat self-starter and quick learner who thrives in a dynamic, fast-paced, and constantly evolving environment with the ability to deliver innovative ideas

• Positive relationship builder and fantastic collaborator with a “can do” attitude

• Stellar organizational skills with strong attention to detail

• Clear and confident communicator with strong influencing skills to successfully partner across many teams

• Experience in relationship management preferred

• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26006510

• Job Category Sales/Relationship Management

• Posting Date 04/21/2026, 07:55 PM

• Apply Before 05/05/2026, 04:00 AM

• Degree Level No Formal Education

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $78000 - $124750 annually + bonus + benefits

• Career Area Sales & Relationship Management