Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.

The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.

This role is part of the Pricing Infrastructure & Process Oversight team which enables pricing agility, compliance, and operational excellence through platform management, governance and a dedicated Center of Excellence team.

Job Responsibilities:

• Manage projects with ability to develop plans and timelines, analyze data, manage stakeholders, escalate and clear roadblocks, track and execute workstreams.

• Collaborate with Servicing, Client Management and Regional Pricing teams to review Pricing related processes, identify gaps, assess root causes, and advise on recommended solutions.

• Partner with Controls Management and Regional Pricing teams to identify pricing errors, propose and implement controls while also providing meaningful reporting to Pricing leadership.

• Coordinate Issue/Event framework processes, including reviewing gaps, initiating issues/events, gathering milestone support, monitoring progress, and preparing reports."

• Identify both process and system/tool improvement opportunities to drive greater efficiency and ensure all key processes and procedures are well-documented.

Minimum Qualifications

• 4 years of experience in project/program management with a focus on process improvement, root cause analysis, and driving large-scale cross-functional initiatives.

• Strong analytical skills with the ability to assess complex processes, identify inefficiencies, and implement effective solutions.

• High proficiency in Microsoft Office (Excel, PowerPoint, Outlook).

• Exceptional communication skills (oral and written), with proven executive presence and ability to influence at all levels.

• Strategic thinker and creative problem solver with a transformative mindset and strong attention to detail.

• Demonstrated ability to balance multiple priorities, manage offshore collaboration, and adapt in a fast-paced environment.

• Bachelor’s degree is required.

• Experience working with auditors (internal/external) is a plus.

• Merchant experience is a plus

    

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25018124