Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Assistant to the Custodian of Records will work in a collaborative environment where the incumbents will represent American Express in the US courts as a witness within the American Express litigation program. Responsibilities will include appearing in court as a witness, preparing for such appearances by researching and providing information supporting the outstanding balance and customer liability. Reviewing and executing litigation process required documents/affidavits. Reviewing Affidavits for accuracy and executing them is essential and is a major requirement for this job. The incumbent will be required to travel and appear in court throughout the US, review and sign affidavits as needed.

This position requires the incumbent to represent American Express in courts; maintain the Brand image and protect American Express assets. Formal business attire suitable for appearing in US courts (in-person or Virtual) is a must. Professional business Casual attire in the offices is acceptable. Assignments cover the entire US as needed regardless of your physical location.

Residence Location: This is a virtual position; however, candidates must have a home residence in one of the following locations: Phoenix, AZ; Fort Lauderdale, FL; Thousand Oaks, CA; New Jersey; or New York.

Responsibilities but not limited to:

• Analyze litigation worthiness of collection cases.

• Research account history and provide pertinent information to support the case

• Review and recommend the best approach to the litigation case through analyses of such reports as Credit Bureau, AssetReal Estate Identifiers, Account History.

• Make quick decisions regarding settlement or continuance of the litigation based on evidence presented while balancing theBrand image with the best financial recovery for AXP.

• Review / Analyze legal documents, such as affidavits for completeness and correctness in content and balance, as required by State & Federal banking regulations.

• Sign affidavits/declarations for the litigation process as an assistant Custodian of the Records for American Express.

• Interface with management and attorneys with Outside Agencies and AXP.

• May need to obtain a Notary license.

• This position is focused on driving collection results via the litigation channels.

Minimum Qualifications:

• Thorough knowledge of American Express Personal, Business, Corporate, Merchant Financing or similar Credit Cards or Banking operations (e.g. Credit & Collection policies & procedures both for Card Members and Merchants,) Banks, American Express Brand standards and policies.

• Strong written and verbal communication skills are “a must”

• High percentage of travel is required (70% plus), which may require traveling on weekends and holidays for the following day appearances. – Flexibility is a MUST.

• Effective communication, collaboration with others, influencing internal and external partners at all levels.

• Must have good working knowledge of American Express systems to retrieve account information. Must be able to track and understand Card members’ charge activities, history with all the accompanied notes.

Performance Measures:

• Effectively manage self-travel expenses.

• Make all scheduled appearances and affidavit signings.

• Extremely flexible with the schedules and be a great team player.

• Effectively optimize the collection dollars for assigned cases.

• Effectively communicate with all parties involved.

• Complete all mandatory training and other requirements timely.

Preferred Qualifications:

• Previous Court Room experience is a good plus and preferred.

• Good working knowledge of Excel to maintain the scheduling tool, extract and summarize data for the reporting and staffing purposes with general understanding of new technologies usage and on-line processing.

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job: Operations

Primary Location: United States

Schedule Full-time

Req ID: 25020136