Job Details

Role Number: 200637304-0836

Summary

Imagine what you could do here!

The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Our team creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar.

We are looking for a highly motivated and proactive leader who can set a strategic vision and build innovative experiences, yet stay connected to the ground level operations and performance of the business. The ideal candidate possesses a high level of integrity, creativity, analytical horsepower, accountability, communication, and interpersonal skills, with a commitment to teamwork and excellence. In this role the opportunities are immense, and the future is exciting.

Description

You will play a critical role in leading and defining the future direction of our Retail Stores. This role will lead the teams that define strategic initiatives to improve our customer experience and drive customer loyalty.

As the Global Director of Retail Store Experience and Programs, you are responsible for collaborating with business partners worldwide and cross functionally to design and deliver programs and strategies that elevate the team and customer experience, attract new customers and build loyalty with existing customers. The successful candidate will play a meaningful role in providing insight, guidance, and direction to the team, partners and leadership to drive innovation and deliver successful business results. Key cross-functional partners include Retail Operations, Store teams, Apple Store Online, Retail Engagement Marketing & Merchandising, Real Estate, People, Finance and more.

Minimum Qualifications

• 10+ years of People Leadership experience in a strategic role with experience in establishing vision, goals and developing strategic and tactical execution plans.

• 15+ years of experience in retail operations, retail strategy, or a related corporate field.

• Highly strategic with expert knowledge of the global retail industry, commerce and omni channel trends.

• Proven Ability to prioritize, plan, delegate and implement strategies, programs and projects optimally; successfully navigating and executing in corporate structures.

• Keen analysis of data and information, understand sales performance and identify trends and opportunities.

• Passionate people manager that enables a culture of performance by building capabilities of individuals and teams through effective employee development, involvement, communication and mentoring.

• Business travel as needed.

Preferred Qualifications

• Strong strategic storytelling and presentation skills with proven experience presenting to executive audience.

• Master’s degree in relevant field (MBA a plus) or equivalent experience.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .