Job Details

AI/ML Readiness Program Manager

Cupertino, California, United States

Sales and Business Development

Summary

Posted: May 27, 2025

Weekly Hours: 40

Role Number: 200598296

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

Apple's WW Channel Sales Programs (CSP) organization is dedicated to delivering an exceptional Apple customer experience wherever consumers shop for Apple products around the world. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSP team closely collaborates with many cross-functional groups at worldwide and regional levels. We are seeking a Readiness Program Manager to support the deployment of digital sales enablement solutions to improve customer experience across our world-wide network of resellers. The candidate should have a passion for Apple and must be comfortable leading and communicating in a fast-paced, dynamic team environment. Being detail-oriented, proactive, and communicative are a must for this position.?

Description

In this role, your responsibilities will include:

-Strategic Readiness Planning: Identify, define and drive comprehensive Channel Sales strategy for end-to-end program launches, ensuring alignment with Apple policies and customer experience goals.

-Cross-Functional Leadership: Lead and influence across distributed stakeholder groups including in-geo support teams, CSO Product, Shared Services, Training and Communications to ensure cohesive readiness planning and execution.

-Operational Execution: Coordinate and lead readiness efforts for key launch moments, defining roles, managing escalations and ensuring real-time issue resolution.

-Process Standardization and Improvement: Develop, implement and continuously refine standardized readiness processes across all regions, leveraging KPI and data analysis to measure success and drive data-driven improvements for enhanced efficiency and effectiveness.

-Communication: Simplify complex technical concepts for stakeholder groups or create necessary communication plans and artifacts, training inputs and readiness documentation. Clearly communicate launch readiness status, risk, and opportunities. Deliver vital program readiness material with geo stakeholders and partners.

-Relationship Building: Cultivate strong relationships both inside and outside of the organization, with a focus on in-geo partnership, to effectively influence outcomes and companion an exception launch.

Minimum Qualifications

• Typically requires a minimum of 7 years of experience leading complex projects, programs or initiatives within a retail or customer support environment, preferably with launch readiness or a fast paced tech environment

• Strong analytical and problem-solving skills, demonstrated ability to interpret data (such as customer feedback) and translate into actionable insights and strategic recommendations

• Mastery in stakeholder engagement and communications across various levels of leadership and partner teams

• Excellent communication and presentation skills (written and verbal)

• Bachelor’s Degree required

Preferred Qualifications

• 3+ years of experience working in a geo highly preferred

• Direct program management experience focused on solutions that leverage AI/ML technology

• Hands-on experience with project management and collaboration tools

• Proven ability to lead through influence, navigate ambiguity and gain consensus from stakeholders in sensitive situations

• Show ability to operation effectively at global scale, collaborating with international partners across different time zones and cultures

• Obsessive focus on delivering exceptional customer and employee experiences

• Proactive, results-oriented team player with a strong sense of ownership, accountability, and meticulous attention to detail

• Exceptional organizational skills with the ability to prioritize effectively against bold timelines and lead multiple initiatives concurrently

• Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn

• Demonstrates Apple’s values of inclusion and diversity in daily activities

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $201,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.