Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Technologies is looking for an Engineer with AI/ML skillset to join a dynamic and innovative Mission Control tooling team. Our team is responsible for building tools that support production systems for critical platforms at Amex. The team uses Agile methodology for project delivery and operates in a fast-paced business environment. From partnering with mission critical platforms to developing highly available solutions there will always be exciting challenges in this environment.

Key Responsibilities:

• You will be responsible for development and operational support of all Mission Control tools, including data driven web apps, integrations with Slack and other enterprise tools, and delivering features that make a measurable difference in event management.

• These solutions will leverage generative AI for some functionality.

• Experience and expertise in running LLMs in a local environment will be a big advantage, especially if you’re conversant in RAG techniques and integrating GenAI steps into larger process workflows.

• You will also be responsible for ensuring any production deployable code has all the necessary Alerts , necessary logging needed to debugging and work with operations to update runbook.

• You will be working with multiple teams to identify areas of improvement within the platform and build a solution to automate monitoring solutions for the next generation platform, technology and constant innovations to drive efficiencies.

• You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our applications.

• You will have an Agile mindset, strong DevOps alignment, and a will to continuously improve, both the platform and our ways of working.

Minimum Qualifications

• A proven hunger to learn new technologies and translate them into working software

• Managing distributed, scalable, secured, and highly-available platforms

• Understanding of cloud technologies such as Kubernetes, Openshift and Docker

• Experience with Docker, microservices and container based deployment and service orchestration using Kubernetes

• Hands on experience leveraging monitoring tools such as Splunk, ELK, Grafana and Dynatrace

• Solid knowledge of technologies such as J2EE, APIs, NodeJS and Vert.x

• Strong Python, Go, React, and SQL skills

• Hands-on experience on build systems like Maven and CI/CD

• Experience on Machine learning algorithms/tools and frameworks including building GenAI applications - RAG and Agentic

Preferred Qualifications

• Knowledge on network rules creation, load balancer configurations, network packet analysis and network protocols.

• Ability to effectively communicate with internal and external business partners

• 5 years of relevant work experience along with Bachelor's degree in Computer Science Engineering or related field

Qualifications

Salary Range: $85,000.00 to $150,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25016449