Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a Product Manager for the Digital Customer Onboarding team, you will be responsible for driving the registration and card activation capabilities and enterprise services that power our digital and non-digital channels. In this role you will:

• Define the product vision, strategy, roadmap and growth opportunities to modernize the card activation enterprise capabilities and web experience

• Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy

• Work closely with your partners (Web, Mobile App, IVR, CCP) and colleagues to create and maintain a feature backlog and support newer activation capabilities and experience

• Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals

• Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas

• Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends

• Define, collect and report on metrics that are clear and concise and able to articulate the impact of decisions

• Ability to shape product programs and their KPIs

• Managing the product life cycle to tactical execution

• Lead outcomes related to foundation and enablement

Your performance is measured by the impact of the products you launch and by your ability to collaborate with cross-functional team that includes Product, Engineering, Design, Data, Business Development, and Operations. Here is what we are looking for:

• 3 years’ experience as a product owner within a user-centric, digital product development team

• Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions

• Loves dealing with fast pace and changing needs

• The ability to set a high bar for your team and empower them to achieve great results

• A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration

• In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos

• Excellent written and verbal communication skills

• Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk)

• Experience in API or capabilities product management is preferred

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25020394