Job Details

Business Process Manager - WW Sales & Sales Finance

Cupertino, California, United States

Corporate Functions

Summary

Posted: Jun 25, 2025

Weekly Hours: 40

Role Number: 200608912

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We are seeking a Business Process Manager focused on modernizing and improving key Sales and Sales Finance processes. This role will drive transformation in areas such as contra revenue, back margin, commissions, OPEX programs, headcount dollars and programs, etc. with an emphasis on leveraging process reengineering, automation and AI-driven tools to enhance efficiency and insight generation.

You will work with a Business Process Transformation Lead and a team of functional subject-matter experts across Sales, Sales Finance, Operations and Technology to gain a deep understanding of their work, completing thorough current state business process mapping to identify bottlenecks and opportunities. You will leverage your expertise to design scalable and achievable future state process flows, including associated technical and data requirements, and support the execution of this vision with the goal of achieving measurable business impact.

A core aspect of this role is building strong partnerships with regional sales and sales finance teams in-market to understand local practices and support the adoption of globally aligned processes. Regular international travel is required, as in-person collaboration is critical to understanding local workflows and ensuring practical, scalable process design. Additionally, flexibility to work across different time zones to support, and collaborate with globally distributed stakeholders is essential.

This is a pioneering opportunity to work on a nimble and uniquely impactful team within one of the largest companies in the world, to shape how we continue to scale. You will be a force multiplier with rich exposure to key leaders in the company — driving better systems, smoother processes, and smarter decisions. If you are energized by connecting the dots between business process, systems, and execution — and love building things that last — we would love to hear from you.

The position is based onsite (hybrid) in the posting location (preferred) or other Apple campus (Austin, TX).

Description

This role is ideal for someone who combines analytical thinking with strong interpersonal skills, and who is passionate about driving meaningful, on-the-ground change across a global organization. Process Analysis & Design - Conduct in-region process discovery sessions, job shadowing, and stakeholder interviews to build a deep understanding of local practices and constraints.
- Act as the subject-matter expert. Your expertise in the space should rival that of your business stakeholders.
- Identify pain points, inefficiencies, and opportunities for process improvement.
- Document current and future state processes using L1 - L5 process mapping techniques.
- Translate business needs into actionable process and functional requirements for technology teams and systems analysts.
- Identify opportunities for automation, including leveraging AI / Agentic AI to drive efficiency. Stakeholder Engagement & Collaboration - Work with Process Transformation Program Lead to support stakeholder and leadership buy-in, user training, engagement, and successful adoption of new processes.
- Collaborate closely with Data, Systems, and Engineering teams to ensure process designs are feasible, data-enabled, and aligned with global platforms.
- Work in an agile team with a hands-on approach Performance Monitoring & Continuous Improvement - Track and report on process performance metrics, KPIs, and continuous improvement opportunities post-implementation.
- Maintain a deep understanding of market trends, customer needs, and competitive landscape to continually innovate and improve our tools and processes.

Minimum Qualifications

• Experience & Subject-Matter Expertise

• 5+ years of experience in process analysis or transformation, ideally within Sales Finance or Revenue Operations functions.

• Experience applying L1 - L5 current and future state business process mapping for large, complex, global organizations, including data flows/impacts and key dependencies.

• Familiarity with tools and platforms such as Keynote, Miro and workflow/process modeling platforms.

• Experience supporting process transformation, including changes to technology enabled processes. Track record of securing buy-in and driving adoption.

• Proficiency in root cause analysis and requirements gathering.

• Communication & Collaboration

• Experience working with, or supporting regional teams, including direct exposure to business process change across multiple geographies.

• Strong communication skills, with the ability to bridge business and technical conversations.

• Work Style

• Self-motivated, with demonstrated critical thinking and creative problem solving skills.

• Ability to learn complex processes in a dynamic work environment on a steep learning curve.

• Comfortable with global hours, frequent international travel and in-person collaboration with local teams.

Preferred Qualifications

• CI (Continuous Improvement)-certified (e.g., Lean Six Sigma) with a proven record of applying CI principles.

• Experience working in digital transformation, systems implementations, or change-heavy environments.

• Understanding of contra revenue, sales accruals, and finance business practices.

• Exposure or interest in AI-enabled tools, RPA (robotic process automation), or workflow automation platforms (e.g., UiPath, Power Automate).

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $112,900 and $188,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.