Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Global Commercial Services (GCS) Product Planning & Portfolio Management team is responsible for ensuring timely and proper technology allocation to deliver our top GCS Product priorities and goals. We do so by managing an iterative and transparent planning model, centralized to support across GCS Product.

The team enables the GCS Product to be successful in navigating the Enterprise Tech Planning Process and drives alignment on a consolidated GCS Product Roadmap. To support these efforts, the team partners with numerous stakeholders across product, technology and planning teams to build new products for our customers. We also work closely with Leadership Teams to support strategic decision making for the business.

Job Responsibilities:

• The Senior Manager of GCS Product Planning & Portfolio Management will be responsible for supporting several critical remits of the team. Primary responsibilities will include:

• Support portfolio management by working with numerous stakeholders to identify priority tech demands based on strategic objectives

• Manage intake method for new technology demand, both through annual & iterative planning processes, consulting with colleagues to assess their requests and escalate through leadership forums for prioritization/tradeoffs where needed. Help create and maintain GCS Product backlog throughout the year

• Serve as a subject matter expert on navigating the process to ensure key initiatives get prioritized for tech build and progress with all impacted teams

• Create regular status reporting for Executive Leadership to reflect progress against the GCS Product Roadmap.

• Facilitate roadmap deep-dive sessions as needed to support leadership decision-making

• Lead efforts to improve collaboration and communication between teams, supporting the evolution of our engagement model for partnering with technology teams

• Maintain relationships with counterparts across business units to increase knowledge sharing and encourage the adoption of best practices.

Minimum Qualifications:

• The ideal candidate will have a collaborative “can-do” attitude, an appetite to learn and raise their hand for new opportunities, and a passion for working across teams to drive projects forward. Most importantly, they will possess the following qualifications:

• Comfort with technology and experience with the product development lifecycle.

• Ability to understand business and customer needs and translate into high-level tech scope/requirements

• Working style that is resourceful and adaptable to changing needs in a fast-paced environment

• Exceptional oral and written communication skills to drive process initiatives across the team

• Strong project management skills. High attention to detail

• Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups

• Manage effectively through ambiguity and evolving strategies while maintaining customer focus

• Communicate complex topics clearly across multiple stakeholders, including GCSInvestment Planning, Technologies, Product, Marketing, Servicing, and other enterprise partners

• Bachelor's degree and 5 years of relevant experience

Preferred Qualifications:

• Digital product development experience

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York

Schedule Full-time

Req ID: 25006864