Job Details

Weekly Hours: 40

Role Number: 200635654-0157

Summary

At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!

Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.

The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Investigator to support Apple Cash, Apple's Peer-to-Peer Payment Program. We enhance the overall customer experience by expertly and correctly analyzing transactions to identify and stop fraudulent activity and determine the appropriate next steps.

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments, and utilize problem-solving skills in a timely manner, and stay self-motivated and customer-focused in a highly transactional role with minimal supervision. We are skilled at engaging with customers or financial institutions in an order verification capacity. You will efficiently build strong working relationships with your immediate team and members of other SDS groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful group culture.

Minimum Qualifications

• 2 years experience in customer service or order verification type role

• Fraud prevention experience preferred

• Ability to work a schedule from 7:00 a.m. to 10:00 p.m. (Central) within a 7-day work week, including holidays, with additional flexibility during high-volume times of the year

Preferred Qualifications

• Bachelor’s degree preferred, or equivalent experience

• Previous experience with peer-to-peer payments and/or the banking industry is preferred

• 1-2 years of proven experience in a customer service-type role is preferred

• Maintains a positive attitude in a high-stress/fast-paced work environment

• Demonstrates a passion for excellent customer focus and protection

• Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely

• Advanced judgment, critical thinking, problem solving and decision-making skills

• Excels at working independently and partnering with peers

• Makes space to listen, learn, and amplify diverse perspectives and experiences

• Actively seeks out opportunities to champion and celebrate inclusion

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .