Job Details

Program Manager, US Channel Store Operations

Cupertino, California, United States

Sales and Business Development

Summary

Posted: Apr 23, 2025

Weekly Hours: 40

Role Number: 200600126

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The US Channel Store Operations (CSO) team is responsible for delivering an exceptional Apple customer experience wherever consumers shop for Apple products in-store. The CSO team is seeking a Program Manager to support the deployment of in-store physical and digital merchandising solutions to improve the customer experience across US Resellers. The candidate should have a passion for Apple and must be comfortable leading and communicating in a fast-paced, dynamic team environment. Being detail-oriented, proactive, and communicative are a must for this position.?

Description

In this role, you will:

• Deploy in-store merchandising solutions to improve customer experience and drive sales.
• Develop and implement communication strategy for field business partners working with Reseller HQ teams and store staff.
• Build and maintain strong customer, field, and cross-functional relationships. Work alongside with the team, Shared Services/vendor support teams, and regional counterparts.
• Participate in UAT of new software systems. Design local test and use cases as needed.
• Demonstrate existing reporting tools and build targeted ad hoc reports for specific partners or programs.
• Provide feedback and issue documentation for technical and operational troubleshooting under tight deployment timelines.
• Address support tickets, resolve Tier 2/3 issues and develop plans to resolve quickly with cross-functional partners.
• Act as primary point of contact for any emerging issues. Escalate and supervise issues as needed.

Minimum Qualifications

• 5+ years of hands-on experience managing in-store fixture deployments and digital technology programs within retail or reseller environments.

• Proven ability to lead complex projects across departments/functions, including pilots, experimentation, and iterative improvement cycles.

• Demonstrated success in building and maintaining strong working relationships with internal teams, external partners, and store staff, alongside strong verbal and written communication with ability to develop and deliver compelling keynote presentations for leadership.

• Deep familiarity and proficiency with Apple hardware, software (macOS, iOS, iPadOS), and services (Apple Music, iCloud, etc.).

Preferred Qualifications

• A bachelor’s degree or equivalent from an accredited university is preferred.

• Proficient with macOS, iOS, iPadOS.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.