Job Details

Role Number: 200635429-0157

Summary

At Apple, we are driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. Our team is not just any group; we are a highly motivated, fast-paced, and dynamic collective of professionals committed to scaling new heights and achieving excellence. We seek individuals who strive beyond mediocrity and are relentless in their pursuit of perfection.

The AppleCare Sales & Service, Platform Services team at Apple is seeking a dedicated and detail-oriented Solution Architect. The ideal candidate is an energetic professional with outstanding communication skills, a passion for innovation, and the ability to challenge conventional thinking.

If you are highly motivated and passionate about solving complex problems, fostering innovation, and developing critical cross-functional products in a fast-paced, collaborative environment, this role is for you.

Description

Our team is responsible for building and managing global, business-critical applications within AppleCare Sales & Service space. Our enterprise solutions and services are leveraged across a wide spectrum of consumers, including Apple Service Providers, Carriers, Self-Servicing Customers, Repair Centers, Mac Depots, and all Apple Retail stores’ Genius Bars. These applications are designed to deliver a world-class sales and service experience to our customers.

In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders during full lifecycle development process. Serve as the AppleCare Sales and Service domain champion, leading the design and architectural development of innovative Repair and AppleCare solutions that enhance the end-to-end experience for customers across diverse sales and service channels.

Minimum Qualifications

• 5 years experience in business process definition, requirement definition, solution architecture

• 5 years business analysis experience working with large scale enterprise solutions

• 5 years experience in software development methodologies (including agile and traditional waterfall)

• 5 years experience in working in a cross functional time-zone distributed team environment

• 5 years experience in Java, SOA, J2EE, Object Oriented Programming and Oracle

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Preferred Qualifications

• Excellent problem-solving and analytical skills

• Strong written and verbal communication skills as well as strong organizational skills.

• Ability to juggle and complete multiple tasks

• Excellent leadership and influencing skills

• Proficient at managing multiple global efforts simultaneously

• Able to fit in well with a team, understand capabilities and priorities

• Self-motivated and pro-active with demonstrated creative and critical thinking capabilities

• Engineering/ Technical background preferred

• Experience working with vendors and contractors

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .