Job Details

Weekly Hours: 40

Role Number: 200646849-0836

Summary

Imagine the possibilities here. At Apple, great ideas swiftly transform into exceptional
products, services, and customer experiences. We firmly believe that with passion and
dedication, you can achieve remarkable things! Every new product, service, or feature we
create is the result of collaborative efforts, where each person strengthens the other’s
ideas. This synergy thrives here because we all strive towards a shared goal: crafting the
best customer experiences.

Description

We are seeking a Senior Manager to lead the Applied AI - AVA Intelligence team within
Channel Sales. This role owns how artificial intelligence is reasoned, contextualized,
and applied across all commerce domains (StoreAI, ShoppingAI, LearningAI,
ContentGenAI, Decision Intelligence) — ensuring AI decisions, content, and domain
intelligence are coherent, scalable, and trustworthy across products and regions.

This position is responsible for the intelligence layer, the brain behind all of our next
generation sales product. The role operates at a system level and partners closely with
Platform & Foundation, Human Interface Engineering, and Product teams to bring
intelligence safely and consistently into customer-facing experiences.

As the AVA Intelligence leader, you will be accountable for how intelligence is designed,
integrated, and delivered across multiple surfaces, while partnering closely with
Platform, Human Interface, and Product teams. This role operates at a system level and is
critical to scaling AI across 38+ locales with Apple-level quality and trust.

Minimum Qualifications

• 12+ years of experience in applied machine learning, decision systems, or large-scale AI systems.

• 5+ years leading teams and managing managers and extended direct reports.

• Proven leadership of teams building AI or data-driven systems used across multiple products.

• Strong grounding in ML, optimization, and applied intelligence system design.

• Experience operating AI systems across multiple regions or languages.

• Demonstrated ability to lead through ambiguity and system-level tradeoffs.

• Successful track record of working closely with design and engineering teams during the full GenAI/LLM product lifecycle, including research, planning, implementation and launch.

• Experience executing operational efficiency, business strategy, decision making and transforming organizations.

• Extraordinary verbal and written communication skills.

• Ability to filter and distill relevant information for the right audience.

• Strong experience leading cross-functional initiatives with a clear impact on the direction of products.

• Strong organizational skills, able to handle ambiguity with experience in thriving in a startup environment within a large organization.

• Demonstrates attention to detail and enjoys both hands-on work and high-level strategic thinking.

Preferred Qualifications

• Experience with personalization, recommendation systems, or commerce intelligence.

• Familiarity with generative AI systems used for content or knowledge creation.

• Experience with multilingual or global-scale AI deployments.

• Track record of developing senior technical leaders.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .