Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Operations Lead plays a critical role in supporting the execution of cross-functional partner initiatives and operational workflows across the Partner Success organization. This role is responsible for building and executing events within the product for marketing activations, streamlining internal workflows, and supporting team efficiency to help the broader Partner Success team operate at scale and drive better outcomes for our partners.

As a liaison between Partner Success, Marketing, Product, Card Benefits and Support teams, you’ll streamline internal communications and ensure teams are aligned and ready to deliver high-impact partner experiences. You’ll bring structure to complex initiatives, solve operational challenges, and build scalable processes that support the team’s continued growth.

This role is well-suited for someone who is highly organized, detailed-oriented, proactive, and excited to work cross-functionally to deliver operational excellence. From building events within the product to supporting internal readiness and communications, you will play a critical role in helping the Partner Success organization scale its impact across the Global Dining organization.

Responsibilities

• Campaign and Event Operations

• Own end-to-end coordination and execution of event build-outs and launches tied to marketing campaigns.

• Support coordination of hosted events, including internal planning and external logistics.

• Curate and maintain marketing lists for restaurants based on defined partner segments and campaign criteria.

• Build repeatable SOPs and checklists to support marketing operations and partner planning processes.

Workflow & Process Management

• Manage and help maintain the collective intake form process, ensuring complete and accurate submissions before routing to the appropriate internal stakeholders.

• Own and optimize intake workflows to increase team efficiency and consistency.

• Identify opportunities to improve internal workflows and cross-functional alignment to better support our partners.

• Partner with manager to build and execute processes that allow the teams to work faster (e.g., create a first-pass Leadership Team market brief for Servicing teams to finalize).

• Collaborate with managers and internal teams to ensure processes are scalable, well-documented, and aligned to organizational goals.

Cross-functional Communication & Coordination

• Act as a liaison between the Partner Success, Marketing, Product, Card, and Support teams to streamline information sharing and ensure seamless execution of activations.

• Work closely with cross-functional teams (e.g., Marketing, Product, Support) to ensure timely and accurate information sharing, proactively communicate and meet deadlines, identify potential roadblocks, and recommend solutions with the support of your manager.

• Support internal communications around intake tracking, campaign logistics, and event execution.

• Manage internal documentation to ensure partners are fulfilling commitments per the contract.

• Partner with Product Services and/or Support to flag and escalate technical or execution issues, ensuring prompt resolution.

Qualifications

• 2–4 years of experience in operations, relationship management, product support, marketing support, project coordination, or a similar organizational role.

• Strong proficiency in Salesforce or other CRM tools; comfortable navigating and synthesizing CRM data.

• Demonstrated ability to manage multiple projects with shifting timelines and inputs.

• Exceptional attention to detail and ability to organize large amounts of information into actionable outputs.

• Strong communicator and collaborator across teams with varying priorities.

• A proactive, solutions-first mindset and a passion for improving processes.

• Experience in events, marketing ops, or hospitality is a plus

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-Illinois-Chicago

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 25015828