Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared  values  and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We're a fast-moving, high-impact team tackling the company’s most important priorities.

The Risk & Remediation program management office (PMO) is specifically focused on driving GMNS process excellence, Legal Entity Governance, 1LOD Compliance, Data Governance and managing large risk-related initiatives for GMNS.

The GMNS PMO team’s objective is to drive the successful delivery of Project Guardian—a key initiative to enhance the Operational Risk and Control Management strategy within GMNS through strong program management and deep enterprise partnerships.

The successful candidate will support a high-priority, enterprise-wide program, providing global program management across key workstreams and deliverables to advance GMNS toward a more robust risk management model. This role offers exposure to multiple teams across GMNS l and the broader American Express organization.

How will you make an impact in this role?

The role requires strategic coordination across GMNS workstreams and business unit leaders, along with close collaboration with partners in the second line, third line, and supporting functions to uphold the highest standards of control and compliance.

We are seeking a results-driven professional with a strong track record in delivering complex transformation initiatives—someone who thrives in a dynamic, high-impact environment and demonstrates exceptional leadership presence and executive engagement skills. This role offers significant visibility and partnership opportunities with senior leaders across GMNS.

Additional responsibilities include:

• Lead and oversee the end-to-end GMNS cross-functional workplan, ensuring timely delivery and effective oversight of all key program deliverables

• Partner closely with CLM Leadership, Control Management, Legal Entity Governance, Network & Acquiring Solutions, and Second Line of Defense (2LOD) teams to drive alignment and execution

• Serve as the program management function, acting as a key liaison between GMNS sponsors and workstream leads to ensure cohesive delivery of the Guardian program objectives

• Provide clear, consistent communication to senior management, including progress updates, milestone tracking, and escalation of critical issues and decision points as needed

• Champion change management initiatives by supporting communication strategies and engagement approaches across stakeholders

• Foster organizational alignment by identifying interdependencies and developing strong linkages across teams within and outside of GMNS

• Support Guardian PMO governance forums for GMNS, represent the function in enterprise-level committees (e.g., Operational Risk Management Committee), and share insights through relevant communities of practice

• Establish and maintain robust protocols for documentation, ensuring all key artifacts—such as approvals and evidence of task completion—are properly captured in accordance with Enterprise PMO standards

Minimum Qualifications

• Highly motivated, proactive self-starter with a proven ability to provide strategic thought leadership and effectively lead complex, cross-functional workstreams

• Demonstrated success operating in fast-paced, dynamic, and highly matrixed environments, with the agility to manage shifting priorities, multiple demands, and ambiguity while maintaining focus on outcomes

• Exceptional program and project management skills, with strong organizational discipline and the ability to drive execution through influence and collaboration

• Outstanding interpersonal and relationship-building skills, with a track record of engaging and partnering effectively with senior leaders and cross-enterprise stakeholders

• Excellent verbal and written communication skills, with the ability to distill complex concepts and influence decision-making across diverse audiences

• Demonstrated resilience and a positive, solutions-oriented mindset; able to navigate challenges with professionalism and composure

• Minimum of 5 years’ experience in project or program management, preferably in a large, global, and matrixed organization

• Flexibility to collaborate across multiple time zones, given the global scope of the role

• Based in New York City with a hybrid work arrangement

• Bachelor's degree required and master's degree preferred.

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Network

Primary Location: US-New York-New York

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 25022230