Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Manager Assistant

Location: New York, NY (Hybrid)

Reports to: VP, Digital Workplace Product Management & VP, Infrastructure Data & Analytics (ID&A)

Organization: Global Infrastructure / Digital Workplace, American Express

Overview

American Express is seeking a highly motivated and strategic Manager Assistant to support two senior leaders: the Vice President of Digital Workplace Product Management and the VP, Infrastructure Data & Analytics (ID&A)

This role is designed for a strategic partner who thrives at the intersection of strategy and execution—helping drive business priorities, operational excellence, and leadership alignment. The Manager Assistant will act as an extension of the VPs, enabling them to maximize impact by managing business rhythms, connecting cross-functional priorities, and ensuring successful execution of key initiatives.

Key Responsibilities

• Strategic Partner to Leadership – Act as a trusted advisor to both VPs, helping to set priorities, track progress, and ensure alignment with enterprise goals.

• Business Rhythm Management – Coordinate and execute leadership routines (business reviews, staff meetings, town halls), ensuring preparation, follow-up, and high-quality outputs.

• Cross-Functional Alignment – Connect the dots across Digital Workplace and Global Infrastructure teams to drive execution of enterprise-wide initiatives.

• Operational Excellence – Manage tasks, reporting, and key performance metrics to monitor progress and identify areas of improvement.

• Communications & Storytelling – Draft executive-level presentations, talking points, and communications for internal and external audiences.

• Event & Engagement Support – Support planning and execution of executive events, leadership offsites, and colleague engagement activities.

• Special Projects – Lead and support critical initiatives as directed by the VPs, including technology strategy, process improvements, and transformation efforts.

Experience

• 7 years of experience in strategy, operations, or program management (financial services or technology preferred).

• Strong ability to manage multiple senior stakeholders and balance competing priorities.

• Excellent communication and presentation skills, with proven experience creating executive-level materials.

• Demonstrated ability to influence without authority and drive alignment across diverse, global teams.

• Strong analytical skills with experience using dashboards, KPIs, or operational reporting.

• High degree of discretion, integrity, and professionalism in handling sensitive information.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25019405