Job Details

Weekly Hours: 40

Role Number: 200634968-0670

Summary

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Global Apple TV Retention team is responsible for creating long-lasting relationships with our customers to reduce churn and maximize lifetime value. We are searching for a manager to join the team and nurture healthy viewing habits to create unique customer experiences for the Apple TV audience.

Description

We are seeking a proactive, creative, and data-driven Retention Manager to strengthen our team and help us grow the Apple TV business. This person will work cross functionally to develop personalized experiences and create sticky engagement patterns. The manager will be responsible for engaging the Apple TV audience with our content and our products turning customers into fans.

In this role, you will collaborate with teams across the organization to analyze customer behavior, develop strategies to enhance engagement, and orchestrate innovative campaigns designed to boost customer retention. The ideal candidate strikes a balance between strategy and execution. You should be comfortable building long term plans as well as rolling up your sleeves and make things happen.

Minimum Qualifications

• 8+ years of product marketing, or lifecycle marketing experience

• 4+ years of DTC subscription experience

• Excellent communicator — clear, compelling, and adaptable across written, visual and verbal formats

• Ability to juggle multiple projects with varying deadlines simultaneously.

• Experience planning and driving projects with cross-functional teams

• Strong analytical and creative problem solver who is data-driven, flexible, able to change directions quickly, and understands the nature of a fast-evolving, high-profile business

• A love for TV and movies and curiosity and strong interest for the streaming and entertainment industry as a whole

Preferred Qualifications

• Experience in interacting with and influencing all levels of management

• Ability to work independently and embrace change and ambiguity enthusiastically

• Organized, detail-oriented, and resourceful, with a proactive, “can-do” approach to solving problems and anticipating needs

• Collaborative and trusted partner, able to build strong relationships across global teams and all levels of leadership

• Brings energy, creativity, and passion for fostering team culture, inclusion, and belonging

• Comfortable flexing between strategic initiatives and day-to-day operational needs

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .