Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Technology Workforce Strategy team is a strategic Center of Excellence supporting the evolving talent needs of the Enterprise Technology Services organization. The Senior Manager of Data Analytics will be instrumental in how we transform our workforce strategy to ensure we have the right talent, in the right place, at the right time, to meet the evolving delivery needs of the company.

To ensure we attract, grow, and develop our talent intentionally, the Senior Manager of Data Analytics will be part of a team that partners with members of the executive Technology Leadership Team (TLT), and their direct reports to inform them of the key performance indicators (KPIs) critical to achieve their multi-year aspirations. By generating rich insights, trends and sharing best practices, the Senior Manager will build strong relationships and influence the outcomes and goals by taking a data driven and action-oriented approach.

The Senior Manager will also be a key enabler of, and contributor to, our transformation journey - to elevate our insights through bringing or developing an external perspective, and a continuous improvement mindset. They will support the execution and governance against the Strategic Workforce Plan (SWP) for in-year and future strategy planning, leading a multi-year workforce refresh for the TLT stakeholders. The Senior Manager will specifically be part of a team focused on building advanced analytics capabilities, automating data workflows, and translating complex data into actionable insights for senior leaders.

Key Responsibilities

• Lead the development of automated data pipelines, dashboards, and reporting tools to support workforce strategy and planning.

• Conduct advanced statistical and quantitative analyses to uncover trends, forecast talent supply/demand, and inform strategic decisions.

• Define and monitor KPIs critical to achieving multi-year workforce goals; recommend new metrics and data sources to enhance insights.

• Translate complex data into executive-level narratives using tools like Power BI and generative AI frameworks.

• Partner with teams such as Technology Finance, Global Real Estate, Portfolio Management, Vendor Management, Colleague Engagement Group, and other transformation teams to ensure consistency in data usage and reporting.

• Drive continuous improvement in data governance, tooling, and analytics processes across the Technology Workforce COE.

• Leads data-driven scenario modeling using advanced analytical tools, applying forecasting mechanisms to inform strategic workforce decisions.

• Collaborates with other data analysts, fostering a culture of innovation, inclusion, and growth.

• Collaborate with external partners and benchmarking sources to inform talent recommendations and strategic planning.

Minimum Qualifications

• Bachelor’s degree in a quantitative field (e.g., Computer Science, Data Analytics, Engineering); advanced degree preferred.

• 5 years of experience in data analytics, automation, or data engineering.

• Strong proficiency in SQL, Python, and data visualization tools (Power BI, Tableau); experience with cloud platforms and modern data stacks.

• Experience with generative AI tools (e.g., OpenAI, LangChain) and LLM-powered insight generation.

• Proven ability to lead complex programs, influence senior stakeholders, and communicate effectively across technical and non-technical audiences.

• Strong analytical mindset with the ability to develop measurable goals and track success.

• Experience managing large-scale programs and cross-functional teams.

• Management consulting experience a plus.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 25015885