Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Overview

The Leadership and Learning team focuses on growing great leaders and developing the critical skills that support the business. The Director of Leadership Development Programs will oversee a range of relevant development programs and resources to enable colleagues to grow and develop across the spectrum of leadership capability.

Partnering with the business, Colleague Strategic Partners, and multiple other stakeholders across the enterprise, the candidate will bring thought leadership and a strong ability to leverage research to bring innovation and results to amplify colleague development. The position requires the ability to deliver high quality work in a fast-paced dynamic environment to support developing business needs. Successful candidates will be strategic partners, results-driven, adaptable to change, have an external and enterprise mindset, and able to handle competing priorities within tight deadlines.

How will you make an impact in this role?

• Oversee our enterprise leadership development program design, delivery and compliance to deliver bespoke, high-impact growth opportunities for leaders across the enterprise (e.g. Leadership @ Amex, Accelerate Leadership Development Program, etc.)

• Develop select and purposeful enterprise leadership development resources and tools to complement leadership program offerings colleagues in accelerating their development and career growth

• Reinforce and integrate Leadership Behaviors and Blue Box Values across all leadership development programming efforts across the enterprise

• Partner with leaders within Colleague Experience Group and business teams to assess, consult, integrate and amplify leadership development best practices across the enterprise

• Lead external partner relationships and vet new partnerships; work closely with vendor partners to design, deliver and evaluate tools, offerings and programs

• Measure ongoing effectiveness and impact of tools and programs, drive decision-making based on Return of Investment

• Conduct ongoing research on external best practices and recommend strategies for continuous improvement. Develop forward looking practices

• Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place

Minimum Qualifications

• 8 years’ experience in HR with extensive experience in Learning and Development

• Proven track record in designing and developing innovative colleague experience strategies with a focus on leadership and learning solutions

• Experience in designing and delivering high-quality, end-to-end colleague-centric strategies as a self-starter with outstanding strategic thinking, and a solution-focused mindset

• Experience and/or strong understanding in range of leadership development strategies as well as their applicability and purpose

• Demonstrated ability to apply analytical skills to understand complex problems and root causes, and to make data-driven recommendations

• Demonstrated ability to gather internal and external insights to understand and identify needs and systematic solutions at scale, intellectual courage and curiosity

• Strong consulting and relationship building skills across stakeholders, and comfort in influencing decisions and outcomes

• Ability and desire to operate in the gray and learn quickly; flexibly adjust to navigate a variety of situations, individuals, and groups; persevere in the face of obstacles and challenges

• Excellent communication and presentation skills; strong executive presence

• Experience leading people and/or teams

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

visa sponsorship for these positions.

Job: Human Resources

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25008898