Job Details

Learning Systems and Operations Manager

Austin, Texas, United States

Corporate Functions

Summary

Posted: May 07, 2025

Weekly Hours: 40

Role Number: 200603261

Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what can be accomplished!

The Learning Systems and Operations team strives to provide exceptional operational services for the AppleCare Support Foundations organization, while managing and driving technology and tools. This Manager is responsible for managing the Learning Systems roadmap and priorities. This person works closely with business partners to align on organizational priorities and Support Programs to ensure tools projects are pitched and funded.

Description

This Manager will be responsible for ensuring the operations team works effectively with instructional designers in the publication and localization of their content within our learning management system (LMS) and Content Management System (CMS). These responsibilities will include managing the team’s day-to-day operations, supporting administrators worldwide, troubleshooting escalations, and implementing process efficiencies.

This position requires an organized and meticulous individual that can collaborate effectively with training leadership, development managers, and IS&T to oversee the management, administration, and integration of technology systems.

Responsibilities include:

Develop and implement vision and strategy for learning platforms within the organization

Managing the system priorities and roadmap, working closely with business stakeholders to determine requirements and prioritization

Collaborate with cross-functional teams to review and prioritize enhancement requests, and define project scope, objectives, and deliverables.

Collaborating closely with Support Programs and IS&T on day-to-day bugs, enhancements, and priorities

Supporting system user/admin needs, including issue tracking, escalation, and resolution

Own data management, data quality, data governance as it pertains to learning analytics, quality metrics, & learner performance

Effectively managing team resources to maximize efficiency

Driving technical and process innovation to ensure quality

Working with Support Foundations leadership to support organizational goals

Conducting performance evaluations and providing performance feedback to staff

Participating in leadership meetings, representing your team in results and forward-thinking initiatives

Collaborating with Training Program Managers (TPMs) and Delivery Managers to ensure that the LMS supports our delivery needs worldwide

Assisting with User Acceptance Testing (UAT) testing during LMS & CMS releases

Serving as the subject-matter expert on our Learning Platforms

Staying knowledgeable about current Learning Platform trends

Minimum Qualifications

• Bachelors Degree and 5+ years of relevant work experience

• 5+ years in a people manager role with a track record of building and maintaining highly effective teams

• 3+ years work experience with learning management systems (LMSs)

• 3+ years work experience with learning content management systems (LCMS)

• Exceptional project management skills and experience

• Comfortable presenting and communicating with differing levels of business stakeholders

• Advanced negotiation skills - the ability balance firmness and flexibility towards securing good outcomes while maintaining positive relationships

• Ability to deal well with conflict

• Great time-management and organizational skills

• Experience balancing coaching and development with administrative tasks

• Willingness to take on new roles, assignments, and responsibilities as needed

• Attention to detail

• Proven ability to assess business needs, prioritize accordingly, and escalate appropriately

• Knowledge of instructional design and adult learning theory

• Ability to manage multiple projects within tight timeframes

Preferred Qualifications

• Experience with Saba LMS

• Experience with AEM (Adobe Experience Manager) CMS

• Experience with taxonomy management

• Experience with macOS

• Familiarity with Agile and Waterfall methodologies

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.