Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.

How will you make an impact in this role?

We are seeking a dynamic individual to lead a critical Digital Product Development function.

Reporting into the VP, Middle Market Digital Experiences, you will lead Product Development for the delivery and ongoing optimization of Corporate Expense Management & Program Experience journeys including Horizontal Experiences, Enterprise and Core Expense. These journeys form a critical component of a new Digital Business Ecosystem designed specifically as a best-in-class digital experience for Middle Market Businesses. Your objective will be to deeply understand this segments’ needs and bring to life a digital vision that both makes it easier for our Middle Market Business Customers to do the things they need to do and deepens their relationship with American Express.

You will lead a high performing team of Product Managers and be responsible for setting the Product vision, feature prioritization, requirements definition, release sequencing and delivery. You will partner across Product Management, Engineering, Design, Analytics and other Product Development Teams in order to prioritize features and develop roadmaps that maximize Business impact and solve user problems. You will have a passion for marketing, technology and business strategy and enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.

Key Responsibilities:

• Lead and motivate a team of 15 Product Owners to deliver and continuously optimize digital experiences that enable Middle Market Customers to self-serve and run their business using Amex digital tools.

• Develop and own Product Delivery Roadmaps and backlogs, aligning release scope and sequencing in partnership with Product Management and Engineering.

• Partner with UX Design & Research to build the best user experience that makes digital experiences easy to use and tasks easy to complete.

• Drive discovery, solutioning and delivery in partnership with stakeholders through a clear Product framework and agile processes, including standardized ceremonies and artifacts.

• Partner with Engineering and Design to continuously assess and improve the agile working practices of the team, reducing waste, improving throughput and maximizing the delivery of value.

• Continuously engage with partners to maintain product transparency, build trust and address concerns and challenges.

• Update Senior Leaders on progress and performance on a regular cadence.

• Ensure required product governance, controls and testing are incorporated into plans and delivery.

• Build an inclusive, cooperative, high performance team culture.

Required Skills/Qualifications:

• 7 years working within a digital product software development team

• A track record of leading, developing, and delivering significant, complex software projects within large organizations

• In depth knowledge and demonstrated experience of product frameworks, agile processes and principles

• Technical fluency to clearly describe tradeoffs with users and engineers and weigh solutions

• A strong background in strategy and strategic planning

• Demonstrated negotiation and influencing skills at senior levels of an organization

• Strong communicator, both written and spoken

• Able to build positive relationships, influence decisions and deliver results

• Comfortable with constructive conflict

• Highly organized, self-starter, comfortable working in white space

• An ability to work in a deadline driven environment with a fast pace and changing needs

• Attention to detail and a keen understanding of analytics

• Demonstrated ability to articulate a vision and motivate, inspire and challenge a high performing team to achieve that vision

• Experience in managing geographically distributed teams

• Bachelor’s degree in IT, Computer Sciences or related field

• Masters degree or MBA is a plus

Leadership Behaviors:

• Ability to approach problems with humility, rigor, and decisiveness

• High emotional quotient and empathy, with ability to build trust and create psychological safety while tackling tough problems and navigating conflicts

• Identify and solicit input from all stakeholders, balancing competing needs and distilling a coherent strategy

• Lead by meeting people where they are at and building bridges to where you need them to go

• Emphasize iterative progress, risk management, and delivering value

Qualifications

Salary Range: $176,750.00 to $282,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Job: Executive

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Georgia-Atlanta

Schedule Full-time

Req ID: 26003846