Job Details

Mgr-Assistant

Phoenix, AZ, United States(Hybrid)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

At American Express, our mission is to deliver the world’s best customer experience every day. At the heart of this mission is our Information Security organization, enabling exceptional experiences built on a foundation of trust, service, and security. We leverage advanced technologies and data-driven insights to stay ahead of an evolving threat landscape. We foster a culture of passion, curiosity, and courage—empowering you to innovate, grow, and help shape the future of a Fortune 100 company.

Trust. Service. Security.

We are seeking a Manager Assistant with a strong attention to detail and the ability to work autonomously and efficiently—proactively anticipating leader needs and seamlessly coordinating with stakeholders to ensure priorities progress smoothly.

Responsibilities

The Manager Assistant will drive operational rigor, managing key processes including colleague engagement efforts, and ensuring effective execution of Identity, Access, Network and Data Security Management program priorities. This role requires strong organization, communication, and a consistent track record of excellence operating within a high performing team environment.

Key Responsibilities include:

• Operational Rigor and Process Excellence: Drive operational rigor across the organization by ensuring consistency, accuracy, and follow-through in day-to-day and long-term processes.

• Executive Communications and Materials: Prepare executive-ready materials, including presentations, updates, summaries, and comprehensive communications for key business reviews with senior management, ensuring clarity, accuracy, and strong storytelling.

• Program Scorecard and KPI Visibility: Maintain a program scorecard, ensuring accurate and timely updates and clear visibility into progress against goals, KPIs, and strategic deliverables.

• Analytical Support: Support leadership in activities requiring analysis, data consolidation, and synthesis of inputs to support decision-making.

• Information Flow and Team Enablement: Ensure effective flow of information across the team by coordinating updates, structuring communications, and enabling timely follow-through on actions and commitments.

• Confidential information handling: Manage sensitive information with discretion and exercise strong judgment in communications and access control.

• Colleague Engagement and Culture: Lead colleague engagement efforts, including culture initiatives, recognition programs, surveys, and communication efforts that strengthen team connectivity.

• Event Planning and Execution: Plan and execute in-person and virtual team events, such as town halls, summits, trainings, team-building activities, and special events, ensuring end-to-end logistics and a high-quality attendee experience.

Qualifications

The ideal candidate will be a highly motivated self-starter who is able to perform job function with limited guidance. The individual must be composed, organized, culturally aware and a strong communicator who can effectively multitask and prioritize as needs evolve.

Additional qualifications include:

• 5+ years of professional experience in business operations, administrative leadership, project coordination, or a related field.

• Prior experience in Cybersecurity, Technology, Product or Portfolio related team is preferred.

• Outstanding written and verbal communication skills with focus on precision and command of corporate protocol

• Consistent track record of taking complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences

• Ability to work across a large and diverse organization

• Highly organized with strong problem-solving skills and attention to detail.

• Proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and standard collaboration tools (e.g., Confluence, SharePoint, Slack).

• Experience using AI tools like Microsoft CoPilot, and ChatGPT to drive efficiency, create content, and conduct analysis.

• Bachelor’s degree required; MBA or equivalent advanced degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job Info

• Job Identification 26007051

• Job Category Administration/Management Info

• Posting Date 05/07/2026, 07:06 PM

• Apply Before 05/18/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX 18850 North 56th Street, Phoenix, AZ, 85054, US(Hybrid)

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Analytics & Risk Management