Job Details

AppleCare BPR Project Manager, Service Repair

Austin, Texas, United States

Support and Service

Summary

Posted: Apr 03, 2025

Role Number: 200595484

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you develop strong relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!

AppleCare BPR is responsible for delivering cross-functional systems projects across all AppleCare business areas, including Sales, Service, Digital & Logistics. We build positive relationships across the company and stitch AppleCare systems and processes enterprise-wide.

Description

As a BPR Project Manager you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will be the prime mover of your projects including prioritizing, technological solutions and architectural decisions, resource-planning, communications, project governance, risk management, change management and readiness. You’ll connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate should have experience leading large global technical projects that interweave multiple functional teams and/or multiple systems.

Minimum Qualifications

• 8+ years of experience with SAP or similar enterprise-level and interconnected systems

• Experience planning, managing, and effectively delivering large cross-functional systems projects

• Experience establishing project structure for optimal return-on-investment, and coordinating cross-project initiatives or large-scale programs

• Experience supporting system configuration, architecture, and software development processes

• Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization

• Ability to form cohesive project teams across disparate organizations and groups

• Ability to partner with data scientists and solution architects and navigate through ambiguity to clarify objectives and execution plans

• Service operations, repair engineering, diagnostics, and business intelligence knowledge

• Ability to occasionally travel and work off/weekend hours to support projects, as needed

• Bachelor’s degree

Preferred Qualifications

• 12+ years of experience implementing enterprise scale system solutions on SAP or similar enterprise platforms, particularly around customer-facing and back-end supporting service and repair systems

• Experience with global projects incorporating regional and country-specific details

• Service operations, repair engineering, diagnostics, and business intelligence knowledge and experience

• Project management certification (PMP or similar accreditations)

• Graduate degree in business or engineering

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.