Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

U.S. Consumer Services

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

American Express Travel & Lifestyle Services

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. The Travel & Lifestyle Services (TLS) business provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services.

The Global Strategic Partnerships and Marketing (GPM) within TLS brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.

The Role:

Centurion Fine Hotels Resorts (CFHR), Fine Hotels Resorts (FHR), and The Hotel Collection (THC) are key hotel programs for Premium Card Members, significant drivers of revenue to the American Express Travel & Lifestyle Services business, and proven sales channels for our merchant partners. These lodging programs and partnerships are managed by a central, fast-paced team. This Sr. Analyst will play an essential role on the team driving program growth through strategic thinking and project management.

• Support the rollout of strategic initiatives that drive program growth and Card Member engagement, including project management and project execution

• Facilitate improvements to front-end and back-end technology tools and capabilities related to presentment and shopping experience through creating and owning innovation roadmap

• Collaborate across the enterprise (e.g. Marketing, Partnerships, GCO, LOBCO, Control Management, Global Customer Experience - both Online and Offline) to identify opportunities and lead creative solutions that drive program improvement and excellence

• Uncover and solve for issues of strategic importance across Online and Offline booking channels that impact the Card Member, hotel Partner and/or Travel Counselor experience; track and manage issue resolution to ensure timely outcomes

• Collaborate closely with the Hotel Partnerships team to align program deliverables with partner needs, including creating external communications and training materials

Minimum Qualifications:

• 3 years of professional experience; background in or passion for lodging industry is a plus

• Excellent written and verbal communication skills; ability to translate complex insights into audience-appropriate messaging

• Proficient in PowerPoint and Excel; comfortable working with data and reporting (specifically functions such as PivotTables and VLOOKUPs)

• Adaptable, with comfort working in a dynamic environment with varying day to day responsibilities.

• Proven project management skills with the ability to drive accountability across stakeholders

• Strategic thinker with a growth mindset and ability to integrate multiple perspectives to serve Card Members, partners and enterprise-wide goals

• Collaborative team player with a proactive, enthusiastic, can-do attitude

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25012238