Job Details

Weekly Hours: 40

Role Number: 200646035-0836

Summary

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values.

Apple Retail’s Customer Insights team is looking for a new leader to oversee a team of researchers who are passionate about uncovering opportunities to improve the Retail experience, which includes all of Apple’s direct channels (Apple Stores, Apple.com, the Apple Store app, and other first-party storefronts on digital platforms). As a manager, you will lead the team responsible for all custom research efforts for Retail, implementing a variety of internal and external methodologies to identify insights that directly influence strategic direction across Retail.

Description

This role is essential to delivering critical information that is used to fuel Retail’s drive for continuous improvement. Your team will deliver best-in-class research for your partners, and you will cultivate growth mindsets across the team, encouraging new ways of approaching traditional research to find efficiencies, improve speed of insight gathering, and elevate the team’s output from simple reporting to synthesized and actionable takeaways.

Minimum Qualifications

• 10+ years of experience in market research or related fields, with demonstrated ability to conduct a variety of research methods, including: segmentation, concept evaluation, intercepts, usability, focus groups, IDIs, conjoint, etc.

• 5+ years experience managing people, leading successful teams, and growing and developing talent

• Exceptional communication, storytelling, and presentation skills

• Ability to tailor your message for a variety of audience types, from front-line teams to senior executives

Preferred Qualifications

• Demonstrated success in delivering data driven insights

• Deep knowledge of the technology sector and retail industry, including familiarity with shopping trends, consumer behavior, e-commerce, etc.

• Experience operationalizing research processes, including automation, AI-enablement, and system integrations

• Self-directed, motivated, and comfortable in a fast paced, highly matrixed environment

• Able to learn quickly and adapt to changing priorities and business needs

• Proficiency with data analysis tools and/or languages (SPSS, Tableau, SQL, R or Python)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .