Job Details

Direct Hire Salaried opportunity with Full Health Insurance Benefits working from home with an elite Financial Services company headquartered in Deerfield Illinois. Team building, family-oriented environment, exceptional opportunities for growth, inclusive to Autistic & Neurodivergent candidates.

SourceAbled is seeking candidates for a Senior Operations Strategy Analyst role for our major financial industry client 

This position is being offered as part of a disability/neurodiversity program which is designed to provide a more inclusive and supportive hiring process and work environment for job seekers with neurodivergence, which includes, but is not limited to autism, ADD/ADHD, PTSD, OCD, Anxiety Disorder, Dyslexia, Bipolar, and Tourette's Syndrome

Job Description:

What You’ll Do

·        Responsible for conducting analysis and evaluation of business data to identify solutions to moderate complex business problems. Ensures operational processes are integrated and effective across the  organization.

·        Works with business partners to implement new and enhance existing processes that measurably improve the customer experience. Actively manages and escalates risk and customerimpacting issues within the day-to-day role to management.

Area of focus for this role:

• Improving digital and phone application and customer onboarding process
• Focus on problem management with goals to reduce overall inventory, resolving customer impact, and continuous improvement of our processes leveraging root cause analysis
• Procedure and control maintenance and execution

How You’ll Do It

• Serve as the subject matter expert for service functions, such as payments, statements processing, rewards, and other service activities.
• Work with HQ and Field teams to implement new programs.
• Monitor success of implemented programs and suggest improvements.
• Point of contact for process and procedure changes and complaint remediation.
•  Create and maintain project documentation.
• Create and monitor progress, controls, and/or productivity reports.
• Perform all functional validation/business checkouts for system implementation.
• Participate in operational readiness activities for migration to new servicing platform. 
• Work to develop and plan training events; ensure updates for new or changed processes are fitted into New Hire Training.  
• Provide updates to senior management, including status reports.

Qualifications You’ll Need
The Basics

• Bachelor’s degree in Business, Social Services, or related field
• 2+ years of experience in Customer Service or Financial Services Operations·     
• In lieu of a degree, 4+ years of experience in Customer Service or Financial Services Operations

Bonus Points If You Have

• 2+ years of experience in applicable line of business (Credit Cards, Deposits, Personal Loans, Student Loans, Home Loans and/or Payments), or related field·
•  Overall rating on most recent performance evaluation is a “Meets Expectations” or above.·
• May not be on a corrective action plan or performance improvement plan.·
• One year in current job (6 months for field volume employees)

Compensation:

• The base pay for this position generally ranges between $63,500.00 to $107,100.00. Additional incentives may be provided as part of a market competitive total compensation package.
• Factors, such as but not limited to,geographical location, relevant experience, education, and skill level may impact the pay for this position.

It is the policy of Rangam Consultants, Inc. to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, national origin, age, disability or veteran status.