Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Global Real Estate & Workplace Experience (GREWE)

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day.

GREWE Mission : Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost.

How will you make an impact in this role?

• Lead development and execution of net new global programs focused on facility services.

• Lead writing, communication and change management on changes to current global standards.

• Lead proactive facilities condition assessment program and partner with sustainability teams to prioritize investments in building infrastructure repairs and upgrades

• Create and present business cases to senior GREWE leadership and regional delivery teams to get alignment

• Develop and govern site-level operational performance reviews based on key metrics

• Ensure timely completion of routine and ad hoc compliance & operational risk-related governance requirements

• Advise service delivery teams on GREWE’s global standards around the delivery of workplace operations and spot check teams on the adherence to these standards

• Oversee global supplier relationships focused on delivery of facility services and report routinely on their performance to senior leadership

• Lead global strategic sourcing events from inception through contracting

• Identify opportunities to streamline and consolidate supplier engagements to drive operational efficiency and reduce cost

• Meets routinely with key GREWE and workplace partner stakeholders to keep transparency into priorities across teams and address points of friction in our service delivery.

• Meets routinely with direct reports to ensure clear prioritization of workload, support their personal and professional growth, provide clear and candid feedback / recognition when necessary, and tie the teams work into the wider goals for GREWE.

Minimum Qualifications

• University/Bachelor’s degree or equivalent experience

• 10 years’ work experience global building operations, facilities management, and/or engineering in commercial or corporate real estate portfolios

• 5 years’ experience managing portfolio-scale programs for large commercial or corporate real estate office environments

• 5 years’ experience managing major facilities services supplier relationships with companies such as CBRE, Jones Lang Lasalle, Cushman & Wakefield or equivalent suppliers

• Deep knowledge of real estate, facilities, and engineering capabilities

• Ability to write and communicate clear and compelling business cases, analyses and program plans, tailored various stakeholder groups

• Proactive critical thinking and qualitative/quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)

Preferred Qualifications

• Exceptional organizational skills and ability to focus on details while not losing sight of the big picture

• Ability to easily partner with and influence senior leaders across the AXP organization

• Strong people leader; proven track record of followership and team development

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Job: Real Estate

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25009181