Job Details

Technical Systems Analyst, Retail Engineering

Sunnyvale, California, United States

Software and Services

Summary

Posted: Mar 20, 2025

Weekly Hours: 40

Role Number: 200595414

At Apple, we are dedicated to delivering exceptional experiences for our customers, partners, and employees through our internal applications. The Content Strategy and Engineering team is essential in empowering internal partners to provide world-class customer experiences by leveraging our content and digital asset management platforms. Our partners include Apple Music Radio, reaching millions of listeners worldwide, and AppleCare, providing support to our customers across the globe.
We are seeking a skilled professional with a customer-centric mindset, strong problem-solving abilities, and expertise in requirements and data analysis. A solid understanding of the requirements gathering process and the ability to thrive in fast-paced environments are essential. As a collaborative team player, you will effectively engage with technical teams, communicate complex concepts to non-technical stakeholders, and develop critical requirements while maintaining attention to detail and meeting deadlines. Experience in enterprise application development and delivery is a plus, as is proficiency in content and asset

Description

In our team, you play a crucial role in connecting business needs with technical solutions, leading the development of innovative products or features that enhance customer experience and align with business objectives. Your key responsibilities involve engaging with stakeholders to define and communicate the product vision and strategy, gathering and analyzing business requirements, and translating them into high-level design specifications. You will collaborate with cross-functional teams to drive the creation of solutions that address customer needs, ensuring the effective translation of business requirements into software engineering outcomes through technical specifications, product prototyping, and engineering design, while also managing the triage of defects and issues relating to CMS and DAM system integrations and functionality.

Minimum Qualifications

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience, providing a solid foundation in software development principles and systems design.

• At least Four years in relevant roles, with a proven ability to collaborate cross-functionally, meet project milestones, and deliver successful product releases or significant feature rollouts.

• Solid familiarity with content and digital asset management platforms, including emerging tools, technologies, and best practices in these domains.

• Ability to interpret detailed functional requirements and convert them into well-organized API endpoints and data exchange models, enabling cohesive interaction across multiple systems.

• Demonstrated experience in articulating complex concepts to both technical and non-technical audiences, ensuring clear, concise, and effective communication across teams.

• Enthusiasm for rapidly exploring ideas, creating proof-of-concepts, and formulating product proposals that align with strategic objectives and user requirements.

• Skilled in collaborating with diverse stakeholder groups, gathering clear requirements, and translating these insights into actionable functional design documents.

Preferred Qualifications

• 4+ years of hands-on experience leading cross-functional initiatives and successfully delivering complex product launches or large-scale feature enhancements.

• Knowledge of standards like Dublin Core, IPTC for organizing digital assets, and ability to create effective classification systems for content management

• Familiarity with designing or integrating Generative AI (GenAI) and Large Language Models (LLMs) to augment CMS and DAM capabilities, delivering advanced, intelligent functionalities.

• Proven ability to dissect technical challenges, develop innovative solutions, and drive continuous improvement through creative yet data-driven decision-making.

• Practical software engineering and testing experience encompassing system architecture, designing robust solutions for complex business needs, and establishing clear and maintainable API contracts.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,100 and $214,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more about Apple Benefits. (https://www.apple.com/careers/us/benefits.html)

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.