Job Details

Senior Analyst - Operations and Oversight (Risk)

New York, NY, United States(Hybrid)

Job Description

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

How will you make an impact in this role?

The Senior Analyst, Amex Offers Oversight & Excellence sits within the Amex Offers Digital Media team reporting to the Sr. Manager, Amex Offers Oversight & Excellence. This individual will be responsible for strengthening operational risk across Amex Offers by executing core operational excellence activities, coordinating cross-functional efforts, and maintaining oversight of key governance, risk and control processes. As part of a growing and evolving business, this role helps establish the foundational controls, processes and discipline needed to enable scalable growth and support ongoing transformation across the organization.

Responsibilities

Key Responsibilities:

• Support day-to-day operational excellence and regulatory activities including business continuity programs, audits, exams by tracking deliverables and follow-ups between 1 st Line and 2 nd Line partner teams.

• Maintain centralized tracking of issues, operational risk events, and remediation plans with follow up with stakeholders on key milestones, flag delays and support overall reporting to ensure progress toward closure.

• Partner closely with Sr. Manager to manage project tracking for new product governance (AEMP54), risk assessment and development of required controls, processes, and procedures to enable Amex Ads and future capabilities.

• Assist with the execution of compliance and AEMP policy initiatives, including the development and management of Risk Control Self-Assessment (RCSA) to ensure ongoing business relevance, as well as the on-going maintenance of documentation and coordination for control testing activities.

• Manage and maintain training material, onboarding content, and process documentation to ensure updates reflect latest controls, policies, and business requirements.

• Collaborate closely with partners through Control Management, Compliance, GCO, Operations, Marketing, Sales, Product and Capabilities teams to support day-to-day coordination, ensuring activities, deliverables and dependencies are tracked and progressed across this highly cross-functional environment.

• Execute and enhance control activities across the business by performing control monitoring and testing, supporting the design and implementation of new controls targeting effectiveness and aligned to evolving regulatory and business requirements.

Qualifications

Minimum Qualifications

• Strong understanding of marketing principles, processes, and best practices.

• Experience in marketing operations, process improvement, or project management.

• Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Risk Control Self-Assessments, Operational Risk Events, etc).

• Excellent analytical skills and the ability to interpret data to drive decision-making.

• Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.

• Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.

• Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007613

• Job Category Risk

• Posting Date 05/12/2026, 09:29 PM

• Apply Before 05/20/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $78000 - $124750 annually + bonus + benefits

• Career Area Operational Risk Management and Control Management