Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The American Express Global Dining team sits within the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (SaaS) platforms, built on the promise of access and unforgettable experiences.

Our SaaS platforms offer a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

Who We Are

Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 19,000 restaurants globally.

Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.

We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.

About the Role

We are seeking an Associate Product Manager - AI Integrations, to support the development and scaling of Resy's AI partner integrations ecosystem. This role will focus on helping extend our core consumer experiences into emerging AI-driven and agentic surfaces through reliable, well-defined integrations.

In this role, you will work closely with a Senior Product Manager and cross-functional partners in Engineering, Strategy, and Business Development to help define requirements, ship high-quality integrations, and improve how Resy connects with external systems. You’ll gain hands-on experience working with APIs, data flows, and integration frameworks while developing a strong foundation in platform product management.

Key Responsibilities

• Support Integration Delivery: Support day-to-day execution of AI and partner integrations by helping track work from discovery through launch, supporting delivery timelines, and escalating risks as needed.

• Support Requirements & Backlog Management: Assist in documenting product requirements, user stories, and acceptance criteria, including requirements related to AI-powered or agentic workflows, and help maintain prioritized backlogs in partnership with a Senior Product Manager.

• Build Technical & System Knowledge: Learn and develop an understanding of system architecture, data flows, REST APIs, and agentic/LLM integration concepts to support integration testing, documentation, and bug triage.

• Support Integration Research & Analysis: Assist with research and analysis for AI partner integrations by gathering data, documenting use cases, and helping assess user impact and operational considerations.

• Support Launches & Ongoing Operations: Help support launches and ongoing integration health by tracking metrics, monitoring performance dashboards, documenting issues, and supporting follow-up improvements.

Minimum Qualifications

• 1-3 years of experience in product management or a related role such as product operations, analytics, technical consulting, engineering, or technical program management

• Demonstrated interest in AI-driven products, platform capabilities, and emerging technology

• Familiarity with technical concepts such as APIs, data flows, and system dependencies, with curiosity to grow technical fluency

• Strong attention to detail and ability to clearly document requirements, findings, and decisions

• Clear written and verbal communication skills

• Ability to manage multiple workstreams and operate effectively in a fast-paced, cross-functional environment

• Interest in restaurants, dining, and hospitality

Preferred Qualifications

• Exposure to AI-powered, data-driven, or integration-focused products (through work, coursework, or side projects)

• Experience using analytics or reporting tools such as Looker, Amplitude, or similar

• Familiarity with Jira, Confluence, or other project or product management tools

• Passion for great consumer products and a habit of staying current on emerging, high-quality consumer apps and experiences

Qualifications

Salary Range: $65,500.00 to $102,500.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Other Locations: US-New York, US-Illinois-Chicago

Schedule Full-time

Req ID: 26001478