Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking a highly skilled Site Reliability Engineer (SRE) to design, implement, and manage reliability frameworks for our mission-critical applications. The ideal candidate will have hands-on expertise with Kubernetes, Ansible, Litmus Chaos, and Go programming, and will contribute to building cloud-native reliability solutions, automation, and self-healing systems.

Key Responsibilities:

• Design, implement, and maintain SRE frameworks for critical applications running on cloud-native infrastructure.

• Build automation and orchestration solutions using Kubernetes Operators, Ansible, and Go.

• Integrate and manage chaos engineering practices with Litmus Chaos to validate resilience and fault-tolerance.

• Develop and maintain monitoring, alerting, and golden-signal-based observability for microservices and databases.

• Drive incident response, root cause analysis, and post-mortems for production issues.

• Collaborate with development, DevOps, and platform engineering teams to embed reliability and scalability best practices into design and deployments.

• Contribute to CI/CD pipelines, release validation frameworks, and automation for failover, patching, and recovery.

Minimum Qualifications:

• Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience).

• 5 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.

• Strong hands-on experience with:

• Kubernetes (clusters, operators, CRDs, networking, scaling).

• Ansible (playbooks, automation workflows).

• Go programming (building operators, controllers, or automation services).

• Chaos Engineering tools (preferably Litmus Chaos).

• Experience managing production microservices at scale in cloud or hybrid environments.

• Solid understanding of observability principles (metrics, logs, traces, SLOs/SLIs).

• Strong troubleshooting skills across Linux, networking, and distributed systems.

Preferred Qualifications:

• Experience in financial services or other high-availability industries.

• Prior contributions to cloud-native frameworks, operators, or open-source SRE tools.

• Hands-on experience with databases (Postgres, MySQL, Redis) and messaging systems.

• Familiarity with GitOps practices and tools like ArgoCD or Flux.

• Knowledge of resiliency testing frameworks, failover automation, and release validation systems.

• Strong background in incident analysis methodologies (e.g., 5 Whys, blameless postmortems).

• Excellent communication skills and ability to work with cross-functional teams.

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 25018656