Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks. This business has doubled in customers and volume over the last few years, and critical to further growth is the scaling of our B2B ecosystem.

Critical to growth for the business is continuing to develop and scale Buyer Initiated Payments (BIP), our Amex primary B2B payment construct, through product innovation and go-to-market initiatives. The Director of B2B Next Gen will be instrumental in defining and executing the strategy for accelerated growth and integration of new capabilities, such as Dynamic Pricing, off network payments, and invoice management.

Key Responsibilities:

• Deliver product strategy by deeply understanding B2B payment needs and customer experience insights

• Serve as general manager and P&L owner – responsible for hitting volume & revenue targets and handling day-to-day customer feedback & insights

• Synthesize insights from customer visits, focus groups, competitive analysis, etc. to optimize customer experience

• Collaborate with partners in Product Development to prioritize development roadmap based on customer needs and market opportunity

• Develop and implement broader sales effectiveness and marketing strategy across partners by collaborating with Global Commercial Services (GCS) Sales & Account Development teams

• Collaborate with key partners to deliver roadmap and drive growth

• Deliver solutions in a compliant way with continued focus on ensuring effective product risk management.

Minimum Qualifications:

• Track record of delivering results in product management, strategy, or product development role; experience with B2B or digital product management preferred

• Knowledge of B2B Payments, procure-to-pay solutions, and broader trends in the constantly evolving commercial payments space

• Strong communication skills (both written and verbal), with comfort presenting to senior audiences

• Comfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan.

• Ability to effectively prioritize and drive strong results with limited resources.

• Entrepreneurial spirit, thrives in fast-paced environment with a bias for action, gets stuff done

• Ability to bridge connections across stakeholder groups considering multiple points of view to define and drive joint objectives

• A committed and proven people leader

Preferred Qualifications:

• MBA preferred

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26003926