Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

The Control Management (CM) Risk ID team is seeking an experienced and driven leader to manage the strategic and programmatic oversight of our RCSA program.

This role leads a dedicated team overseeing forecasting, capacity planning, pre-work, process mapping, and documentation for all RCSA RAU-related initiatives. You’ll serve as a key partner to stakeholders, driving the success of one of the company’s most critical operational risk initiatives.

This is an outstanding opportunity to work at the intersection of strategic planning, operational excellence, and risk management — shaping the way GCS approaches RCSA program governance.

Key Responsibilities:

• Lead the development of business unit-level approval processes for RCSA Program Management, with a focus on strategic timelines and deliverables.

• Oversee the creation and ongoing refinement of process maps, RAU procedures, and policies to support the RCSA transition.

• Drive root cause analyses for recurring issues within GCS and support effective remediation to reduce future risks.

• Track progress, validate the effectiveness of resolutions, and provide timely status updates to key stakeholders.

• Develop and maintain accurate forecasting for GCS CM Risk ID personnel and resources to ensure adequate coverage for current and future RAUs

• Implement and optimize team systems, tools, and procedures to maximize operational efficiency

Minimum Qualifications:

• Proven experience in project management/coordination through to execution, with strong organizational skills and keen attention to detail

• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and assess risk scenarios

• Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities and whilst accelerating program knowledge

• Excellent written and verbal communication and relationship management skills to effectively partner with key program stakeholders to drive successful program delivery

• Experience in preparing materials for senior stakeholders and committees

• High level of integrity with ability to handle sensitive issues with complete confidentiality

Preferred Qualifications:

• Familiarity working in a risk and control or regulatory environment and knowledge of commercial payments industry & economics is a plus

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus

ORMCM

Qualifications

Salary Range: $130,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Operations

Primary Location: US-New York-New York

Schedule Full-time

Tags ORMCM

Req ID: 25015221