Job Details

Senior Product Manager-Token Solutions

New York, NY, United States(Hybrid)

Job Description

The Global Merchant & Network Services (GMNS) product organization plays a central role in powering the American Express network—supporting billions of transactions annually across more than 170 markets. We are hiring a Senior Product Manager to lead the development and scaling of our Network Tokenization capabilities , a critical component of modern digital payments. Tokenization underpins secure and seamless experiences across digital wallets, virtual cards, Agentic commerce and emerging payment use cases.

This is a high-impact role with end-to-end product ownership , spanning strategy, delivery, and performance. You will work across a complex, global ecosystem—partnering with engineering, commercial teams, and external stakeholders (including issuers, acquirers, and technology partners)—to deliver secure, scalable, and commercially successful solutions.

This role offers a strong opportunity to operate at a global product scale, leveraging American Express’s closed-loop network to deliver differentiated solutions. You will play a key role in shaping the future of digital payments, with direct accountability for product performance, adoption, and customer impact.

Responsibilities

• Define and evolve the product strategy and roadmap for network tokenization, informed by customer needs, market trends, and regulatory developments

• Own the end-to-end product lifecycle , from concept and prioritisation through to delivery, launch, and ongoing optimisation

• Drive adoption and commercialisation across issuers, acquirers, merchants, and digital wallet partners

• Establish and track key performance indicators , including adoption, transaction volumes, authorisation performance, and customer experience outcomes

• Translate business and customer requirements into clear product specifications , including process flows and technical requirements

• Work closely with engineering teams to deliver secure, resilient, and scalable platform capabilities , including API-driven solutions

• Collaborate with cross-functional stakeholders across product, engineering, risk, legal, compliance, and commercial teams in a matrixed environment

• Support go-to-market activities , including product positioning, partner engagement, and sales enablement

• Act as a subject matter expert on tokenization and the broader payments landscape, including emerging technologies and industry standards

Qualifications

• 6+ years’ experience in product management or product development, with ownership of customer-facing or platform-based products

• Experience within payments, fintech, or financial services , with a solid understanding of the payments ecosystem (e.g. issuers, acquirers, networks, wallets)

• Demonstrated ability to define product strategies and product roadmaps anchored into business outcomes

• Strong technical understanding , including experience working with APIs, distributed systems, or payment infrastructure

• Ability to use data to inform decision-making , prioritization, and product performance improvements

• Experience working with global or distributed teams , delivering high-quality products at scale

• Strong stakeholder management skills, with the ability to influence and align across multiple teams

• Experience engaging with external partners or clients , communicating clearly and professionally

• Excellent written and verbal communication skills

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26006771

• Job Category Product

• Posting Date 05/05/2026, 05:48 PM

• Apply Before 05/13/2026, 05:00 AM

• Job Schedule Full time

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $123000 - $215250 annually + bonus + benefits

• Career Area Product