Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Strategy & Transformation teams serve as a critical driver of SME growth initiatives, business oversight functions, and is an incubator for net new business development strategies. The Senior Manager - Strategic Planning is responsible for developing and implementing strategies that drive efficiency and effectiveness across the US SME organizations, lead enterprise-wide collaboration where necessary, and support our long-term growth plans. This is a critical role in ensuring the US SME organization is well positioned to deliver for our shareholders, customers, and business. The Senior Manager- Strategic Planning will partner closely across Enterprise stakeholders including the SME Executive Office, client facing Account Development and Sales teams, and Global Merchant Services teams to ensure clients realize the full potential of American Express Card & Non-Card product offerings.

A successful candidate will be a motivated initiative-taker who is passionate about and experienced in bringing others along in a fast-paced environment. This role may be a great fit for talent experienced in driving strategic planning and transformation initiatives which span from concept development to Go-To-Market planning, through to designing Key Performance Indicators for measuring success across large organizations.

Responsibilities:

• Drive thought leadership that challenges the status quo and uncovers new pathways for value creation and operational efficiency across organizational design, product, systems and processes.

• Author impactful presentations, content, agendas, and internal processes for key internal and external meetings (e.g. Senior leadership meetings)

• Collaborate with high number of cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders, to launch business initiatives ranging from pipeline growth initiatives, buyer vs. supplier product value story and risk mitigation driven workstreams

• Ensure lockstep alignment with SME commercial teams, harness Voice of the Customer feedback through client facing colleagues, and help inform partner roadmaps and plans

• Operate with integrity in all things and ensure strict adherence to controls and processes for all business development initiatives to be conducted in a compliant manner

• Use feedback to build consensus and commitment on a roadmap and overall strategy for US SME.

• Build and implement implementation plans to deliver results, outcomes, and monitor and report out on results.

Minimum Qualifications:

• 5 years professional experience, preferably with exposure to sales organizations, Card & Non-Card payments and partner management

• Experience driving matrixed change across multiple groups, partners, and leadership levels

• Outstanding analytical and creative problem-solving skills; proven financial acumen

• Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and driving results

• Exceptional project management and process design skills

• Success at developing and evaluating strategies across dimensions including growth, customer experience, financial, and risk management, amongst others.

• Demonstrate intellectual curiosity to generate ideas and identify new opportunities for business growth

• Energetic, enthusiastic, team player and supporter, with a strong will to win

• Knowledge of both GCS and GMNS organization is a plus

• Bachelor's degree required, MBA a plus

Qualifications

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job: Strategic

Primary Location: US-New York-New York

Other Locations: US-Florida-Sunrise, US-Arizona-Phoenix

Schedule Full-time

Req ID: 25020608