Job Details

Software Engineer (Site Reliability), Retail Engineering

Austin, Texas, United States

Software and Services

Summary

Posted: Apr 22, 2025

Role Number: 200566590

Carrier Services offers seamless integration of Apple Retail Stores and Apple Online store with major US Carriers for iPhone activations. We are looking for a talented Site Reliability Engineer to join our growing team.

As an SRE, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with our engineering and operations teams to design, build, and maintain robust infrastructure and automation solutions.

If you are an SRE engineer who can thrive in a dynamic environment and can make a meaningful impact through your technical expertise and dedication to excellence, come join our team as a Site Reliability Engineer (SRE).

Description

This role demands extensive hands on experience of working as SRE engineer for large scale, customer facing Cloud applications. Candidate should have good understanding of SRE principals, including monitoring, alerting, error budgets, fault analysis, and other common reliability engineering concepts. Candidate should have excellent troubleshooting and problem solving skills.

Candidate will be expected to represent the SRE organization in design reviews and operational readiness exercises for new and existing services. They will also be required to collaborate with technical and non technical teams and analyze statistics to come up with a clear picture on current state of our system. Having good working knowledge of Oracle and Cassandra databases will be beneficial in this regard.

Candidate should have a passion to automate manual operations and to improve them through repeated iteration.They should have good understanding of networking and load balancing concepts and should be able to lead a small team and come up with innovative solutions. They should be self motivated, capable of taking business critical decisions and should be comfortable working in a dynamic, ever changing environment. Candidate should be proactive in dealing with critical production issues and take them to closure while working with required partners. Participate in an on call rotation providing hands-on technical expertise during service impacting events.

Minimum Qualifications

• 4 years of experience in incident management for large-scale, customer-facing retail applications, with a focus on impact-driven prioritization, root cause analysis, and timely resolution

• Proven 4-year track record of strong troubleshooting, problem-solving, and debugging skills in dynamic, production environments

• 4 years of hands-on experience in observability and monitoring using tools like Splunk and Prometheus, with expertise in creating complex queries and insightful dashboards

• 4 years of proficiency in at least one scripting language such as Python, enabling automation and efficient system management

• BS in Computer Science or equivalent work experience

Preferred Qualifications

• 2 years of experience working with relational and NoSQL databases such as Oracle and Cassandra, including writing and optimizing complex queries for scalable and efficient data access

• Willingness to participate in on-call rotations and provide weekend coverage as needed

• Experience in communicating complex technical concepts to both technical and non-technical stakeholders

• Strong problem solving skills, software development and debugging skills

• Proven track record of taking ownership and successfully delivering results

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.