Job Details

Weekly Hours: 40

Role Number: 200649737-0836

Summary

In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s retail stores, workplaces, and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

We have an exciting opportunity for a Building Automation Specialist role. Our primary responsibility as a team is to ensure the local (SCV) corporate portfolio is operating at the highest levels of occupant comfort while maintaining critical environments without compromising efficiency. This role directly contributes to a sustainable, comfortable, and productive work environment for Apple employees. Our team works closely with a diverse group of partners including facilities managers, project managers, EH&S, and service providers.
We are seeking an experienced, collaborative, and highly motivated building automation systems professional to join our team.

Description

The Facilities Operations Center (FOC) serves as the 24/7 central point of command for monitoring the health and performance of our portfolio-wide building automation systems. As a Building Automation Specialist on our Facilities Operations Center (FOC) team, you will be responsible for the real-time identification and triage of system alarms, dispatching service technicians, and escalating complex faults to the extended support teams to ensure seamless operation of our facilities. This critical role ensures operational uptime and contributes directly to maintaining a safe, comfortable, and energy-efficient environment for all Apple employees.

As our first line of defense, you will help take decisive action to resolve issues remotely using approved operator tools, and when unable to, create high-quality, actionable work tickets with clear documentation of steps already taken to ensure the correct engineering or field team can resolve the problem efficiently. You will also work collaboratively with the Facility Service Center (FSC), our BAS Engineers, maintenance technicians, project managers, and external vendors to resolve system issues promptly and maintain optimal building performance.

Minimum Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.

• 3+ years of experience in Building Automation Systems (BAS), including prior experience and certifications with Building Automation Systems (BAS), such as ALC, Metasys, or Niagara.

• Strong understanding of HVAC systems, building automation principles, controls theory, mechanical, and electrical systems concepts.

• Excellent troubleshooting and problem-solving skills with the ability to collaborate effectively with various teams to resolve facilities escalations.

• Proficiency with ticketing systems, computer-based tools, reviewing construction documents/specifications, and a demonstrated ability to learn new software platforms.

Preferred Qualifications

• Experience in a technical operations center, dispatch, or similar real-time monitoring environment.

• Critical thinking skills with a proactive mindset for identifying opportunities to improve operational processes and workflows.

• Ability to work on complex assignments requiring independent action, judgment, and a high degree of initiative to resolve issues.

• A strong customer service mindset with the ability to handle service requests and escalations in a professional and positive manner.

• Strong communication skills and ability to effectively communicate technical information to both technical and non-technical audiences.

• A collaborative team player who can thrive in ambiguity and adapt quickly to changing situations.

• Proven ability to multitask and manage competing priorities effectively in a fast-paced, incident-driven environment.

• Ability to work a flexible schedule, including nights, weekends, and holidays, as part of a 24/7 operational team.

• Additional Requirements

• Current opening:??

• 4x10 Day Shift - 6:00AM - 4:30PM - Wednesday-Saturday

• The ability to be flexible with your assigned shift is preferred for opportunities to move to one of the alternative shifts listed below.??

• 4x10 Day Shift - 6:00AM - 4:30PM - Sunday-Wednesday

• ?4x10 Swing Shift - 12:00PM - 10:30PM - Sunday-Wednesday or Wednesday-Saturday?

• 4x10 Grave Shift - 9:00PM - 7:30AM - Sunday-Wednesday or Wednesday-Saturday

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .