Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered solutions, and engaging membership experiences.

How will you make an impact in this role?

The Amex Digital Labs team is looking for an Executive Administrative Assistant (EA) to provide day-to-day administrative support including expense and travel management for the VP, Emerging Platforms and one additional VP.

The Executive Assistant will play a foundational role in supporting a full team within the organization while also providing dedicated administrative support to an additional VP, demonstrating exceptional organizational skills, strong attention to detail, and a proactive approach to anticipating needs and adapting to shifting priorities. This New York–based role requires in-office presence at least 3 days per week and involves managing diverse administrative tasks, coordinating special projects, and handling ad hoc requests while exercising sound judgment, discretion, and professionalism when partnering with senior leaders. The ideal candidate is seasoned, resourceful, confident under pressure, adept at navigating large organizations, and skilled at building strong relationships, with a genuine enthusiasm for learning about the team’s work and contributing to broader team initiatives and team-building.

Key Responsibilities include:

• Oversee daily, weekly, and monthly calendar management, ensuring multiple VP calendars are organized and updated proactively

• Review calendars independently to identify and resolve potential conflicts in upcoming weeks

• Handle general follow-ups and send reminders to support timely completion of deadlines and commitments

• Coordinating logistics for meetings, both in-person and via Webex

• Collaborating with other administrative assistants on office operations

• Partner closely with Executive Office to maintain headcount reports, organizational charts, and team distribution lists

• Arrange travel, including flights, hotels, car transfers, and meeting itineraries

• Preparing and processing expense reports and invoices promptly; reviewing expenses submitted for approval and flagging any out-of-policy spending, and tracking invoice payment status

• Organizing internal and external business meetings, such as Town Halls, including sending invitations, booking rooms, and arranging catering as needed

• Play an active role in organizing and executing team activities that strengthen and sustain team culture

• Other ad hoc administrative tasks as required

Minimum Qualifications:

• Previous executive administrative support experience within a start-up or large organization

• Self-motivated, proactive team player, solutions-oriented, and reliable

• Exceptional organizational, administrative, and interpersonal skills

• Keen attention to detail and a sense of urgency in execution and follow-up

• Ability to prioritize multiple tasks and work autonomously with minimal guidance

• Strong integrity and ability to handle confidential/sensitive information with discretion

• Strong written and verbal communication skills

• Proficiency in Microsoft Outlook and Office, including Word, PowerPoint, and Excel

Preferred Qualifications:

• Knowledge of Microsoft Copilot, Airtable, ChatGPT a plus 

Qualifications

Salary Range: $31.49 to $49.28 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Administration

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 26001211