Job Details

Senior Software Engineer (Pega), Enterprise Systems

Austin, Texas, United States

Software and Services

Summary

Posted: Apr 15, 2025

Role Number: 200534091

At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly! Bring passion and dedication to your job and there's no telling what you could accomplish!

Customer Systems team provides outstanding opportunities to build amazing applications that help Apple provide the best customer support for our amazing products. We build products that are highly secure, robust and scalable for future. Our products support millions of customers and help them get the best out of their Apple devices and services. If you are passionate about building amazing software and solve critical problems, then we want to hear from you.

Description

Partner with teams across Apple to understand and develop new features

Work within and outside team to design and build highly scalable, secure and robust applications

Partner with SRE, QA and Infrastructure team to drive successful product release and resolve production issues

Communicate clearly with all stakeholders to enable transparent work culture

Minimum Qualifications

• Experience configuring and designing Pega applications in Customer Service framework

• Experience complex case workflows

• Experience in building new rules and rule sets for business logic

• Experience in creating new UI sections/harnesses and customizing Pega UI using themes

• Experience in using data pages, data transforms, creating and exposing rest services for high data volume

• Hands-on experience in Java

• Bachelor's Degree in an engineering-related field or equivalent related experience

Preferred Qualifications

• LSA with 8+ years configuring and designing Pega applications in Customer Service framework

• Should be aware of best practices in general application design as well as Pega application design

• Should have good understanding of HTML, CSS and JS

• Should have hands-on experience in Java

Education & Experience

Bachelor's Degree in an engineering-related field or equivalent related experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.