Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that levers emerging technologies to develop digital payment and financial services products and engaging membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to market.

We are looking for a product director to enable Agentic Commerce and Agentic Partner Experiences for Amex Card Members. This role will focus on the strategy and delivery of novel frameworks and capabilities to ensure Card Members, Amex, and merchants can seamlessly and securely transact. Naturally, the work will involve going deep into existing card payments and agentic experiences. In addition, this product director will lead strategy and development for new Amex Membership experiences within AI-native/LLM partner channels.

How will you make an impact in this role?

Working together with your team and Labs partners, you will lead.

• Product Strategy Development:

• Partner deeply with engineering teams to understand and develop a perspective on evolving technologies (Model Context Protocol, Agent-to-Agent Protocol, Agentic Payments Protocol, x402) for AI agent-facilitated payments and Membership experiences.

• Form a comprehensive strategy for the development of novel frameworks, foundational capabilities, and new products and features.

• Product Roadmap Management and Delivery Planning :

• Drive the development and execution of a detailed product roadmap, prioritizing features, and enhancements to optimize user engagement, repeat usage, and revenue.

• Cross-Functional Collaboration:

• Collaborate closely with and influence engineering, design, business development, enablement, customer servicing, and other teams to seamlessly deliver new features.

• Partner Integration & Management:

• Cultivate relationships with external partner counterparts in support of joint product goals.

• User Insights & Analytics:

• Apply qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, using findings to refine product strategies, improve user experience, and drive growth.

• Team Leadership and Coaching:

• Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive product management excellence.

Minimum Qualifications:

• We are seeking a Product Director with a passion for technology, a clear focus on the customer, strong communication skills, and the ability to provide clarity and direction across teams.

• 7 years experience working in product development, either in payments or AI

• Ability to inspire, coach, and lead a high performing team of product managers

• Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality

• Understanding of tech and product development processes, known as a business person who can talk tech

• Ability to reconcile competing needs across customers, stakeholders, and partners; gather the information, assess tradeoffs and risks, gain buy-in, make an informed decision, and support that decision with compelling evidence

• Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset

• Skilled at transitioning back and forth between big picture strategy and deep details

• Technically literate with a deep appreciation of the engineering team and partnership

• Experience successfully leading and growing partner relationships

• Compelling communication skills, able to effectively convey product strategy and vision, adept at explaining complex concepts to a wide audience

• Ability to prioritize roadmaps across multiple competing priorities and timelines, with consideration of user needs, technical feasibility, and business outcomes

• Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs

Qualifications

Salary Range: $144,250.00 to $256,250.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017837