Job Details

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About Global Real Estate & Workplace Experience (GREWE)

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers. The global GREWE team is comprised of ~100 Amex full time staff that leverage ~5,000 contractors and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.

• GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day

• GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost

• Strategic Priorities:

• Portfolio: Best buildings in the best places at the most competitive costs

• Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand

• Hospitality: Frictionless experiences for colleagues across moments that matter

• Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk

The Vice President, GREWE Americas Operations is a key leadership position in the organization, leading a team responsible for end-to-end footprint operations across North and South America for American Express.

Tasks/Duties/Responsibilities:

End to End Operations Responsibilities

• Leads an organization of 2,000 people to deliver end to end services (Workplace Experience, Project Delivery, Facilities Operations) in 4 countries in North and South America

• Responsible for 10 properties, 3.5 million square feet

• Oversees and leads an organization of 20 internal Amex employees, and 2,000 external employees

• Supports workplace and facilities for over 22,000 Amex colleagues

• Delivers P&L impact across a budget of $360 million annually P&L

• Responsible for the WHQ campus strategy and operations, including partnerships with local stakeholders (landlords, city, neighbors, tenants, etc.)

• Executive leadership to deliver end to end Amex property strategies for the Americas

• Footprint Planning: Deliver master plans for all major campuses in the Americas region, focused on improving workplace experience and delivering profitability

• Lead the delivery of FM Operations: driving operations excellence, reducing down time, proactively mitigating risk, and delivering the most efficient properties possible

• Executive oversight (dotted line) of a regional project delivery activities to manage/deliver projects supporting Americas footprint transformation

• Accountable for site risk management including EHS, crisis management, and maintaining quality

Management of our World HQ Location

• Leads a team of cross functional leaders and functional experts to manage Amex’s NYC headquarters.

• Establish and cultivates a close business relationship with key Amex leaders, especially at the EC level, to develop a WHQ plan and deliver operations excellence. This will be in partnership with the SVP, GREWE.

Executive / Customer Engagements

• Direct executive engagement with Executive Committee members, Global Services Group LT, leadership teams across the Americas, Amex country managers, finance, etc. on a routine basis

• Establishes key relationships with internal executives and customers to deliver service levels and meet business milestones in support of objectives. A close back-up and advisor to SVP, GREWE in this area.

Preferred Qualifications

• Minimum of 15 years of Operations or CRE or facilities experience (or equivalent) is required.

• Minimum of 10 years managing large teams

• Deep knowledge of operations management, real estate, hospitality, FM, and/or delivering capital projects in a footprint environment

• University/Bachelor’s Degree or Equivalent. Degree in operations, business, or MBA is strongly preferred.

Qualifications

Salary Range: $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

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Job: Executive

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25007653