Job Details

People Support Specialist

Cary, North Carolina, United States

Corporate Functions

Summary

Posted: Apr 23, 2025

Weekly Hours: 40

Role Number: 200598321

People Support Specialists are responsible for providing excellent service to team members, managers and the People team community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. We support the US, Canada and Latin America. An ideal candidate obsesses over the employee experience while upholding Apple’s commitment to privacy.

Description

• Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.
• Works on complex cases with some supervision
• Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.
• Responsible for keeping records of information received in conversations and log it into the database
• De-escalate situations involving dissatisfied employees, offering assistance and support while maintaining professionalism and exercising patience.
• Maintain SLA’s by through strong time management and organizational skills
• Collaborate with other HR specialists to improve employee experience
• Share information effectively, while paying careful attention to concerns and questions from employees
• Ensure smooth communication with employees and timely resolution to their queries

Minimum Qualifications

• 1+ years HR related experience and/or 3-6 years related customer service experience

• Post secondary education or related certification preferred

• Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred

• High-volume contact center experience preferred

• Communicates effectively accurately by phone and writing using professional grammar.

• Ability to intake 6+ calls per hour

• Professional with entry-level experience

Preferred Qualifications

• Exceptional communication skills, both written and verbal

• Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries

• Cultivates relationships, works collaboratively, and demonstrates reliability as a colleague.

• Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity

• Computer literacy

• Protects and effectively works with highly sensitive information

• Comfortable working in fast-paced environments

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.