Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch. We are a highly motivated and collaborative team, looking for a thought leader who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Drive vision and development of new products, features, and capabilities based on an intimate knowledge of customer, business and technology

• Critical participant in concept development and end-to-end customer experience design. Integrate customer research, usability studies and market analysis into actionable product requirement

• Lead Consumer-wide critical initiatives to drive business results, improve customer experiences, and increase agility in product development

• Drive products through development, testing and launch, advocating to achieve the best outcomes. Monitor product data and customer feedback post launch

• Write and prioritize features for new products and product enhancements, balancing the needs of customers and stakeholders.

• Ability to work in large, cross functional teams and negotiate across partners, such as Product, Risk, Legal & Compliance, Technology, Servicing, Web & Mobile, and more to define and pivot product needs.

Required Skills/Qualifications:

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business

• Strong end-user focus and understanding of customer empathy

• Bachelor’s Degree plus 3-5 years’ experience in Agile or Scaled Agile Product Development preferred

• Experience working with partners to ideate and define business features; prioritizing features based on business / customer value and feasibility, conducting product owner test validations.

• Ability to manage technical, regulatory as well as communication complexity in large multi-workstream initiatives

• Demonstrated strategic thought leadership to develop and iterate the product roadmap and backlog ensuring global reusability.

• Self-motivated with ability to manage multiple project priorities and drive flawless execution in a quickly changing, highly matrixed environment

• Excellent communication skills with ability to engage and influence partners and senior leaders

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 26004263