Job Details

Senior Manager-Customer Channel Expansion

New York, NY, United States(Hybrid)

Job Description

Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business products, including Card, Banking and Lending.

Within Small Business Marketing, the Customer Growth Marketing Team is responsible for deepening engagement with our existing Customers to accelerate momentum for the business. The Senior Manager of Customer Channel Expansion will support the development and execution of strategies to identify new opportunities to engage Customers across emerging and existing channels. This role will partner closely within GCS Marketing and across the Enterprise to test, learn, and scale new channel opportunities in support of our multi-year growth ambition.

Responsibilities

• Develop comprehensive understanding of channel landscape both internally and externally to support ideation and innovation

• Assist in evaluating new opportunities to interact and engage with Customers; contribute to test-and-learn agendas and help translate insights into actionable recommendations

• Help execute against a clear channel expansion roadmap, including managing day-to-day workstreams from planning through delivery tracking performance and key milestones

• Collaborate with internal teams to develop and maintain project plans, status updates, and stakeholder communications

• Leverage data and insights to monitor performance, optimize initiatives, and inform decision-making

• Contribute to building foundational knowledge of the channel landscape through ongoing research and competitive analysis

Qualifications

• Strong problem-solving skills with the ability to operate in ambiguous environments and contribute to strategic thinking while driving execution

• Analytical mindset with experience using data to inform decisions and measure impact

• Effective communication skills with the ability to collaborate across teams and clearly articulate ideas and recommendations

• Strong organizational skills with the ability to manage multiple priorities and workstreams simultaneously

• Demonstrated ownership and accountability, with a proactive and results-oriented approach

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26006712

• Job Category Marketing

• Posting Date 04/27/2026, 02:27 PM

• Apply Before 05/11/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $103750 - $174750 annually + bonus + benefits

• Career Area Marketing