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Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate & B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global & Large and Middle Market customers.
Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.
The Senior Manager, Digital Insights will:
Lead the team’s Customer Experience & Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights product
Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements
Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences
Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams
Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention
Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics
Requirements/Qualifications:
Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution
Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus
Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys
Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact
Action-oriented, entrepreneurial spirit & thrives in a fast-paced environment
Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space
Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions
Skilled at navigating a complex partner map and influencing across teams
Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payment ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate & B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global & Large and Middle Market customers.
Digital insights are transforming how our customers unlock value from their corporate program and make decisions. The Digital Insights PM team leads the strategy, vision, and roadmap for our Corporate Program digital insights assets – delivering experiences that empower our customers to manage and maximize their program.
The Senior Manager, Digital Insights will:
Lead the team’s Customer Experience & Engagement pillar, championing how Corporate Program customers engage and interact with our digital insights products
Identify and prioritize opportunities to enhance the customer experience, translating customer feedback and behavioral insights into strategic recommendations for product improvements
Partner cross-functionally with Marketing, Field, Servicing, Legal, and Compliance teams to design new customer engagement strategies and execute go-to-market activities for new insights journeys and experiences
Drive operational readiness for product and feature launches in partnership with Product Development, ensuring end-to-end alignment across delivery and enablement teams
Monitor product performance, customer engagement, and voice of customer insights to inform strategies that improve satisfaction, adoption, and retention
Evaluate opportunities to expand our insights capabilities to meet evolving customer needs and market dynamics
Requirements/Qualifications:
Courageous thought-leader with a track record of driving thought-provoking strategic roadmaps – from vision to detailed execution
Customer-first mentality with previous experience in product management; understanding and experience with Agile methodologies a plus
Analytical curiosity and drive; resourcefulness in discovering new information to inform upkeep and enhancements to existing customer journeys
Proven ability to collaborate across commercial, marketing, and development teams to drive alignment and impact
Action-oriented, entrepreneurial spirit & thrives in a fast-paced environment
Interest in emerging technologies, including AI and data-driven innovation in the commercial payments space
Excellent written and verbal communication skills, with ability to distill complex ideas and engage audiences across levels and functions
Skilled at navigating a complex partner map and influencing across teams
Qualifications
Salary Range: $103,750.00 to $174,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Job: Product
Primary Location: US-New York-New York
Schedule Full-time
Req ID: 25020775
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