Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Corporate Card products team designs and operates the corporate-liability Card products that are offered to medium, large and global businesses.

The Director of Corporate Membership Rewards Card Product Management will lead end-to-end product strategy and execution for the Corporate Card Membership Rewards portfolio (Platinum, Gold, and Green Cards enabled for Membership Rewards points).

Grounded in the needs of the varied design personas that use these products – which include business owners, procurement personnel, administrators, and individual employees – the Director will set the value prop and forward-looking vision for the Membership Rewards product portfolio, and direct all workstreams related to P&L analysis, benefit design, new feature launches, and measurement.

This leader will work in close partnership with a peer Director of Corporate Cashback Card Product Management, ensuring a cohesive product line and efficiency in managing shared benefits and features. As these portfolios continue to evolve and differentiate, the Director of Corporate Membership Rewards Card Product will own the next-generation of the MR-enabled Cards, including new benefits, interaction with foundational digital experiences such as Expense Management, points program updates, Card form factor, go-to-market, and more.

The Director of Corporate Membership Rewards Card Products will:

• Lead a high-performing team of colleagues

• Own the strategic vision and priorities for Corporate Membership Rewards Cards, including card design, benefits, points earn rates, redemption rates and options, Card management digital experience, servicing, and more

• Work in close partnership with other leaders in Card Product, as well as New Product Development, Finance, Pricing, Marketing, Field, and others

• Serve as the point person and liaison to the Membership Rewards center of excellence, and maintain strategic connections with leaders of all other Membership Rewards products – such as Small Business and Consumer Cards – across American Express

• Engage and negotiate with Corporate-specific Membership Rewards points transfer partners, and design and build new partner experiences

• As Card portfolio refreshes are required, conduct client and prospect research, survey the competitive landscape, and gather any inputs necessary to identify and formalize value proposition updates

• Use visual communications present the strategic/business rationale for Card updates, and bring others along to build momentum and alignment

• Submit new initiatives related to Corporate MR Cards for investment planning, working with New Product Development to capture feature requirements, Finance on Cost Benefit Analysis, and leading submission

• Serve as the Product point person for Servicing and Field questions MR Cards, and own issue resolution, ops governance, and risk management for the Cards in the MR Corporate portfolio

Qualifications :

• Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork

• Flexible, creative problem-solver who puts structure around complex issues; able to take new ideas from strategy to a concrete proposal, with cogent evidence that builds alignment and momentum behind an argument; top notch visual communication and storytelling to ensure clear communication

• Customer-first mentality with previous experience in Card or financial product management

• P&L mastery and financial acumen – an eye for performance trends in the product portfolio, and practices that will boost portfolio health

• Keeps an active pulse-check on the competitive landscape to identify what draws customers to certain elements of the value prop, and optimize for these through marketing and product design

• Facility for stakeholder management; ability to communicate solutions, new ideas, or recommended fixes to varied group of stakeholders and gain buy-in at all levels of seniority

• Proactive and positive attitude, dedication to building team culture of learning, growth, and development

Qualifications

Salary Range: $145,000.00 to $230,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25017023