Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the Small Business Product Operations (SBPO) team sits within the Small Business Products & Blueprint (SBP&B) organization. The team supports the SBP&B strategy by executing key processes for product enablement, customer experience, controls, data governance, RCSA, issue management, and audit, ICT and regulatory exam responses.

SBPO team is looking for a Sr. Associate to manage the Risk Control Self-Assessment (RCSA) activities across a diverse portfolio of products

Purpose of the role

Senior Associate would have to support/lead all RCSA related associated with Small Business Products Operations, while working across operational areas such as Product, Operational Excellence, and front & back-office servicing as part of our effort to build, launch and run this new line of business.

Responsibilities

• Provide strategic risk advice to business process owners when process changes are triggered, or new regulations apply

• Actively be involved in change management initiatives to ensure adequate assessment of risks and compliance with existing policies & regulations

• Compile best practices and learnings from historical processes changes and product launches and leverage to support risk identification

• Implement robust risk identification and mitigation strategies to effectively manage emerging risk themes

• Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks

• Facilitate risk awareness and education within business teams to enhance their ability to manage risks effectively

• Ensure control management & RAU along with Process owners are aware of the control mapping and linkages

• Track activities across Operational Risk Management's policy requirements

• Ensure completeness and accuracy of Process grouping within RAU

• Monitoring and reporting of RAU results and data points

Minimum Qualifications & Eligibility

• More than 3 years of experience with PRSA / RCSA activities combined with experience in Project Management & Risk Management with decision-making skills, prioritization skills and a proven ability to manage cross-functional, large/complex initiatives that may have a commercial impact

• Drive results and be a team player with a strong collaborative orientation

• Experience working across/with product, risk and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express

• Must be highly organized and professional individual with an ability to demonstrate keen attention to detail, adaptability, flexibility, resourcefulness and efficiency

• Excellent project management experience, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex initiatives

• Experience working in a highly collaborative, matrixed environment, developing relationships across organizational boundaries and influencing without direct authority

• Demonstrated leadership skills with proven ability to communicate effectively

• Demonstrated proficiency with use of Excel and PowerPoint

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Job: Product

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 25011533