Job Details

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The US Consumer Services (USCS) group is responsible for growing our consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences.

Within USCS’ Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex’s global premium Card Members. The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass).

The Global Lounge Operations Center of Excellence (COE) team is hiring for a Sr. Manager of Operator Strategy & Analysis. The Lounge Operations COE supports the broader lounge operations infrastructure which includes capacity planning, training, facilities maintenance, new lounge/expansion planning, third-party contracts, and partnerships. The Sr. Manager of Operator Strategy & Analysis will be responsible for the third-party service strategy of our proprietary American Express Centurion lounge assets. Key focus areas for this position will be operational financial analysis, vendor management/sourcing and performance management. This role will collaborate closely with the Global Lounge Experiences product and business development teams as well as various partners to drive strategic workforce initiatives.

Key Responsibilities:

• Third-party service partner strategy: Create and manage strategy for third-party service partners across the Centurion Lounge operations network.

• Financial Analysis: Monitor monthly financial performance; set up and manage financial reports to support projects and trend analysis.

• Negotiation Strategy: Create and execute strategy for negotiations with third-party service partner(s)

• Contract Management: Ongoing management of contracts to ensure performance complies with executed terms and ongoing compliance management.

• Third-Party Partner Performance Monitoring: Define metrics, assess and evaluate partner performance to ensure they meet service quality and delivery standards.

• Managing Partner Relationships: Lead ongoing business reviews

Qualifications:

We are looking for results-oriented candidates with the following qualifications:

• A curious, strategic, ambitious, self-starter who can drive results with minimal supervision

• Proven track record navigating complex negotiations and challenging projects to drive results

• Exceptional relationship, negotiation, and influencing skills; proven ability to drive results through collaboration with partners

• Attention to detail and an ability to effectively prioritize and manage multiple projects

• Superior verbal and written communication skills to communicate effectively across a variety of audiences and influence business decisions at all level

• Excellent analytical, business & financial skills with ability to develop and evaluate revenue models plus navigate opportunities and pivots through complex negotiations

• Ability to manage multiple tasks through thoughtful project planning and follow through for timely completion

Qualifications

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 25021431